Publish date: 31 May 2024

Access to the old envoy friends and family test system is being restricted on Friday, 7 June. Staff members should be looking to move to the new system by this date. To access the new system – please click the button below.

All team and division QR codes have previously been sent out. If you would like a copy of this and your team poster, email friendsandfamilytest@merseycare.nhs.uk and the team can look into this for you.

If you require any data insights from the old system, this can be looked into by the patience experience team. Information previously submitted to the old system will not be lost – this will still be submitted to NHSE in terms of reporting metrics.

If you are unfamiliar with the new envoy system and would like a walk around or training, email friendsandfamilytest@merseycare.nhs.uk