Telling WHO why and how

Today (Friday) our Centre for Perfect Care clinical director Dr Jennifer Kilcoyne is speaking to the World Health Organisation. The WHO are keen to hear how Mersey Care is leading training on de-escalation of crisis situations in secure settings. Jennifer is speaking to international experts alongside Gavin Harding MBE from NHS England at their Quality Rights international webinar in a session which was opened by human rights experts from Switzerland.

The training videos feature a range of real-life scenarios. They were reenacted by clinical leads from Secure Division including Jennifer’s colleague on the national HOPE(S) programme Danny Angus, plus Chen Shoko, Dave Riley and Dr Leanne Franks. Our leads act the roles of distressed service users and staff who need more help in supporting them. The series of short films illustrate poor and positive interventions on the wards.

The films, shot by communications managers Ellie Walsh and John Rowbotham, are to be used by the European WHO in delivering Mersey Care’s best practice techniques internationally.