You Said….

We Did….

Use of What’s app clinical query group needs modifying.

Discussed with information governance and modified in line with recommendations. Discussed in AMP team meeting regarding appropriate use of group.

Change fatigue – many projects last year, they feel they need a quieter year to consolidate.

Agreed with SLT no additional projects outside of those already agreed EAs and EMIS.

Timetabling co-production before we start making changes.

AMPs involved in timetable planning meeting – also discussed in AMP team meeting.

Physiotherapist emailed regarding any specific presences with guidance that would try and accommodate were possible in line with service needs.

Equipment at Satellite bases – lack of weights, splints. Issues with chairs at Newton.

Weights and other equipment sent at satellite bases. Chair issue to be reviewed with move at Newton.

Printer for satellite bases to print exercise leaflets

Ongoing – all bases now have printers available, additional drawers to be added to allow to print ICE and exercise plans.

TrackActive – exercise database, feel that there are better options available with greater range of exercises

Ongoing - Added to digital solutions agenda to review options.

Class leads don’t feel the class opt in has been utilised across the team, several patients unaware what they are attending for and the number of sessions etc.

Comms sent to all staff as a reminder. Pathway from FCP amended so patients are booked into PD appointment prior to attending class. Class lead to audit use of opt in as part of objective for 25/26.

Band 6 staff wanting to increase supervision to weekly as unable to complete all passport documentation, management supervision and joint sessions in bi weekly sessions.

Implemented in B6 timetables across St Helens and Knowsley.

Issue with how 15 minute reviews are booked in AMP clinics, back to back without breaks. Discussed national benchmarking and C & D.

Implemented into new timetables – no more than three without admin break.

Volume of emails re admin tasks eg. dealing with anxious patients and high risk.

Acknowledged and to reviewed as part of EMIS optimisation.

Clarity on Wednesday admin time- as taken up with other work, not just project i.e. meetings, training, supervision etc.

Completed and built into new timetables.

TOIL (lieu time) process - queries about how its approved, monitored, used.

Completed – communication sent with trust and division process – clear ‘rules and expectations and responsibilities for the staff and the manager.

NP vs FU slots- new assessments booked into 30 mins not giving enough time to do all admin- disruptive flow of clinic.

Message sent to all staff re sweep process and request to raise if any booking errors going forward with examples so that can be raised with admin. Reminder sent that AMP to Physio will be booked into 30 mins as had full assessment completed within the service.

Need better communications and relationships with GPs and PCNs - re, expectations. Need to educate and work with PCN/ FCP for a smoother flow.

Added to transformation plan – allocated to Gill D, Shruti and Rich at Knowsley as objective for 25/26.

Discussed need more digital solutions, to free up time, and make more efficiencies.

Ongoing – working through digital transformation prioritisations with Toni from IMerseyside. Physios to be included in digital optimisation work as part of 25/26 objectives.