24 September 2025

We’re excited to announce that the IM Digital Portal is now live, bringing all aspects of our digital support together in one easy-to-access place. 

IM DIGITAL PORTAL.jpg

Key features

Through the IM Digital Portal, you can now:

  • Get support from IDA, your AI-powered IM Digital Assistant 🤖. IDA not only logs issues and checks requests but also provides intelligent guidance, answering your digital queries and giving step-by-step support. Available 24/7, there’s no need to call the IT Service Desk – help is always at your fingertips.
  • Instantly log and track digital support requests.
  • Browse and order digital kit through the equipment catalogue.
  • Complete automated forms, such as new user account requests.
  • Explore IM Online Learning, with courses and guides covering clinical and IT systems, including Microsoft 365 apps.
  • Access Smartcard services – apply for a new card, reset your passcode, and more.
  • Share feedback on your digital experience to help us further enhance the portal and continually improve our service to you.

 

How to access

You can access the IM Digital Portal from a new icon on your device home screen (pictured below) or directly from: https://digitalportal.imerseyside.nhs.uk/

Looking ahead

The IM Digital Portal is a key step in our commitment to delivering smarter, more innovative, and sustainable digital support - helping you work more efficiently and enhancing your overall digital experience.

This launch is only the beginning. The IM Digital Portal will continue to grow and evolve, with new features and improvements introduced over time. We encourage you to explore the portal and share your feedback, so together we can shape and enhance the service for the future.

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