SBS and supply chain

Question (SBS)

Answer

How do I set up a new user on the SBS system?

You can set up a new user by completing this form

How do I raise a catalogue requisition?

This short video will take you through the process of ordering goods using Oracle iProc and The Edge4Health Marketplace

How do I raise a non - catalogue requisition?

This short video will non-catalogue goods and services using Oracle iProc and The Edge4Health Martketplace

How do I raise a call off order (value)?

This short video will explain how to raise a call off order

How do I raise an order?

This short video will explain how to raise a call off order

How do I approve a requisition?

This short video will explain how to approve a requisition

What is a PO notification?

This video is a short overview of the PO notifications

I’m going on annual leave, how do I set a vacation rule?

This document explains how to set up a Vacation Rule in iProc and in the Non PO Approval responsibility

How do I receipt an order?

This document explains how to receipt goods and services in iProc

Can you chase up a delivery of an item?

Please email the procurement team using this link

Can I have a copy of an order?

Please email the procurement team using this link

I've received a notification and need to know what it means / what to do with it?

Please follow this link to the SBS User Guide 

A supplier is asking when to expect payment of an invoice?

Please contact the creditors team following this link

Can you raise a requisition urgently?

Please email the procurement team using this link

Can I link this new requisition to an old order number?

When raising the new requisition add notes to ask for requisition to be added to order number 345

I'm unsure which supplier to use for a specific item

Please email the procurement team using this link

Where do I send an invoice?

Please send emails to SBS direct using this link.

Can I amend a cost centre an order?

No, please speak to you financial management colleagues recharge  (the FM contact information can be found at this link)

How can I get training on the system?

Please follow this link to SBS User Guide 

The supplier I want to use isn't set up

Email procurement with the details of item required to see if it can be purchased from an existing supplier, if not procurement to advise on set up

I need to add carriage charge to my order

Please email the procurement team using this link

Can I cancel an order I have raised?

Please email the procurement team using this link

Has my requisition been approved?

Please follow this link to SBS User Guide 

Question

Answer

Can you reset my password?

Please email the procurement team using this link

I can't find the item I need

Please email the procurement team using this link

The product I want is masked can you help?

Please look for an alternative, or email the procurement team using this link

I have the following shortage on my delivery?

Please email the procurement team using this link

Can I arrange for an return of an item?

Please email the procurement team using this link

Can I be set up on supply chain/SBS?

You can set up a new user by completing this form

Can I have an additional department added to my account?

You can amend a new user by completing this form

What is my username?

Please email the procurement team using this link

Who are my approvers?

Please email the procurement team using this link

How do I arrange an urgent delivery?

Please email the procurement team using this link

Setting up new site/delivery location

Please email the procurement team using this link