Trust Printer/MFD login has changed

(Applicable to Mid Mersey Division ONLY)

Why has this change happened?

There have been several incidents where staff have incorrectly entered their printer access PIN resulting in them logging into another staff member’s printer account without realising. Staff have then continued to use the printer, scanning information using the ‘scan and send to myself’ function where any scanned images are sent to the staff member's email account. As staff have logged in incorrectly, scanned information has inadvertently been sent to the wrong staff member/email account.

What has changed?

You can no longer login to a printer using your PIN number.

You will need to use your network logon / user name and password (the same details used to login to your computer) instead.

Should you wish to simplify this process, staff can request a wireless ‘dot’ which can be linked to your network logon to create a contactless login method.  The dot has an adhesive back which must be attached to the back of your ID badge.

Once registered, printers can be accessed simply by placing your dot / ID badge on the printer’s card reader instead of entering your logon details. 

When did this change take place?

The change was applied to all Mid Mersey Division printers on a location basis as per below:


Change Time Period


14-Dec 2020 09:00 - 12:00

Hollins Park

21-Dec 2020 09:00 - 12:00


22-Dec 2020 09:00 - 12:00


23-Dec 2020 09:00 - 12:00

Halton & St Helens

NB. The change is not applicable to printers based in Sefton.  Printer access will remain the same for this location.


  • Admin leads must ensure that the Canon Smart Print Information Sheet is displayed next to all printers