NHS Informatics Merseyside (IM) is the main provider of IT support for our staff.
You can log your IT problem or digital support request instantly online using IM’s Digital Assistant (IDA) on the Self Service Portal.
With IDA’s help, you can also:
- Track the progress of any existing IT requests and add any additional information
- Send direct messages to the digital teams dealing with your IT requests
- Live chat with an IT Service Desk engineer.
Accessing the Self Service Portal
The Self Service Portal can be accessed from your computer desktop from the icon below:
Please note: If you are a former North West Boroughs colleague, who has not yet been issued with a Mersey Care device, you will need to contact the Mid Mersey Digital Alliance for IT support.
Urgent digital support requests
To help us best support you, please only contact your IT Service Desk by telephone on 0151 296 7777 for urgent IT support.
Urgent support includes digital problems which impact your ability to work or deliver your service, such as your computer not working or being unable to log in or access a critical system.
Need IT Support?
Select the Self Service icon to log and track the progress of IT requests online or call 0151 296 7777