The Occupational Health & Wellbeing Services’ Psychological Therapy Team, deliver targeted, evidence-based psychological interventions, based on thorough assessments, to improve outcomes for staff.

The people we see have a variety of concerns and these may include:

  • Depression
  • Anxiety
  • Panic attacks
  • Social anxiety
  • Anger difficulties
  • Obsessive compulsive disorder
  • Post-traumatic stress disorder (PTSD)
  • Bereavement and loss
  • Relationship difficulties
  • Long term physical health conditions
  • Work related issues
  • Bullying
  • Work / life balance.

We understand that reaching out for help and support can be daunting. Our team are very experienced, and access to the service is free and confidential.

Please contact us if you have any questions, to arrange an appointment or to speak with a member of our team for advice and information.

 

Contact the service

Telephone: 01925 664010

Email: OHWB@merseycare.nhs.uk.

Telephone calls are responded to 8.30am to 4:30pm, Monday to Friday (excluding bank holidays). In times of high demand, please could we ask you to leave a voicemail stating your name, contact details and reason for the call, and one of our administrators will call you back.

IMPORTANT Information:

The Occupational Health and Wellbeing Service is going through change, therefore if the outcome your triage assessment recommends counselling, we will add you to our current waiting list. However it is possible that we will contact you in the future about our new counselling employee assistance programme (Health Hero) to advise you of the next steps around transfer/access at the time.

As part of a change to the Occupational Health and Service’s Wellbeing's (OHWS) delivery model, we will be introducing a new way to receive psychological therapy interventions. This is to improve access to services whilst ensuring all services are offered in line with NICE guidance.

From early December, colleagues referred to our Occupational Health and Wellbeing Services who are identified as requiring counselling support will be offered via this new Employee Assistance Programme (EAP) called Health Hero.

Find out more here.

Maximus deliver the Access to Work Mental Health Support Service, funded by the Department for Work and Pensions. They have already helped more than 39,000 people with anxiety, depression and stress. They provide confidential, personalised support to help people with mental health symptoms to stay in or return to work. This service is easy to access, confidential – and comes at no cost. 

Support includes:

A personalised wellbeing support plan

Ideas for workplace adjustments

Nine months of practical advice and guidance.

 

Please note there is eligibility criteria for this service and common reasons for declined referral are:

  1. Unable to contact after three attempts
  2. Employee is expecting a counselling service
  3. Individual does not wish to be supported for a period of nine months
  4. Employee does not have a mental health condition
  5. Employee has a mental health condition but is not affecting performance at work.

Nafsiyat offer confidential, one to one intercultural therapy session for colleagues from minority ethnic communities. This can be offered in a range of languages. You can self refer to Nafsiyat or your manager or colleague can complete the form.

How to access

Staff who would like to access these sessions will need to complete the self referral form. Completed forms should be sent direct to referrals@nafsiyat.org.uk.

You do not need to copy anyone into the email, but you may need to speak to your line manager to support your time out of team duties.

If needed, a friend, team leader, or colleague can submit the referral for you, however, you must give consent for them to do this. 

All referrals will be triaged within one week and you will receive your first appointment within four weeks.  All communication will be sent to you directly from Nafsiyat. 

Let’s talk about race and racism: a culturally safe reflective space

You can access a range of self-help guides at any time- Mersey Care Self Help Guides.

 

Call NHS 111 and select the mental health option.

You can also access NHS 111 online via: 111.nhs.uk. If you aren't able to make the call yourself, anyone can call on your behalf.

If you’re deaf or have hearing loss, please use the following link to be connected to a local crisis service: NHS 111 – British Sign Language (BSL) Service