Publish date: 28 June 2021

Cheshire and Merseyside Health and Care Partnership has commissioned a 12 month pilot of the SHOUT text service to offer free, confidential, anonymous 24/7 access to mental health support, advice and signposting. This complements our existing Trust crisis lines and gives people living in Liverpool and Sefton access to text support when they’re feeling overwhelmed or struggling to cope.

About the service

Each area has agreed a keyword to use. For Local Division we’ve agreed to use HEAL texted to 85258. This can be used to be put in touch with a trained volunteer who will work with people to take their next steps towards feeling better. They can help with issues such as stress, anxiety and depression and are able to talk via text at any time of day or night.

Help spread the awareness

Following the launch of the text service on 1 June we’re asking for your help to spread the word. Information about the service has been added to our urgent mental health help webpage and we’re promoting this via Trust social media channels (alongside the Halton, Knowsley, St Helens and Warrington text service which uses the word REACH). We’re also sharing information with partners across our patch.  

You can also help to support by:

  • Sharing information about the service with your patients and service users
  • Sharing and retweeting our messages on social media
  • Downloading and sharing the social media visuals available (attached). 

Other promotional materials

Other promotional materials such as posters, leaflets and business cards are available.

Watch the animation below to find out more about how the service works.