NHS Pensions Online downtime

NHS Pensions Online downtime

NHS Pensions Online (POL) will be unavailable for approximately one week from 3pm on 24th July due to planned system downtime. During this period, our Pensions Team at Mersey and West Lancs will be unable to process or progress any requests requiring access to the system until services are restored.

Any AW8 applications received during the period of system unavailability will be reviewed and prepared where possible, but submission to NHS Pensions will not take place until POL becomes available again. These applications will be submitted as a priority once system access has been restored.

Our Pensions Team will continue to provide support with general pension queries during this period; however, their ability to progress cases requiring POL access will be limited.

Thank you for your understanding and cooperation. If you have any concerns regarding specific cases, please contact the Pensions Team at the earliest opportunity. You can email the team at merseycare.pensions@merseywestlancs.nhs.uk or call Payroll on 0151 290 4654