Course title: Customer service practitioner
Type: Business admin and data
Qualification: Level 3
Course duration: 15 months
Intakes:
Assessment type: Exam, discussion and presentation
Provider: Damar Training
Where will I study?
Online, with a minimum of 6 hours per week off the job study time.
Why study this course?
This course is a perfect progression route for anyone working in an administrative or office role. You will develop the knowledge and skills required to perform a business administration role. Develop new skills and enhance existing skills.
Course Modules:
Effective Communication and Professional Behaviours, IT Skills, Record and Document Production, Managing Performance, Planning and Organisisng, Project Management Processes, Decision Making and Managing Change, Stakeholders, Business finance, Relevant regulations and policies.
Who is suitable for this apprenticeship?
Staff working in an administration role - Must not hold an existing L3 or above in same subject.