Publish date: 13 November 2023

Please find below an update to portfolios following recent changes to alignment of teams across urgent care services. It was pertinent to consider the patient journey as part of these changes and give consideration to the leadership who oversee services to help achieve longer term ambitions for mental health urgent care (in line with national and local priorities).

Ashlie O’Connor

Clinical Services Manager

Denise Carey

Clinical Services Manager

Nikki Orrell

Clinical Services Manager

Stuart Billington

Clinical Services Manager

Crisis Resolution Home Treatment, North

Crisis Resolution Home Treatment, Mid

Crisis line, North

Crisis line, Mid

Emergency and urgent assessments

Prevention and resolution pathway

Urgent treatment centres

Southport CORE 24

Liverpool (Royal) CORE 24

Whiston CORE 24

Aintree CORE 24

Warrington CORE 24

SLA contracts for hospital liaison   

Merseyside Liaison and Diversion (and Cheshire Liaison and Diversion until contract end)

Mental Health Triage and Response Team:

  • Mental health response vehicles
  • Street triage and Op Emblem services
  • 136 suites/Places of Safety/Clinical Decision Units
  • Professional business line

Changes have been made to support a pilot which is hoped will not only provide service users with an improved experience but also support the system as we move toward winter pressures and the start of the police Right Care, Right Person rollout. Processes and contact numbers remain the same for emergency/999 services who access any of this support.