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Please make sure you read the frequently asked questions before you start the ordering process...

On Monday 16 May, the Meltemi ordering portal went live for staff included in phase 1 of the uniform roll out to upload their sizing information as part of the ordering process.

As part of a staged approach, staff received an email invitation from Meltemi to submit sizing information via the portal. For staff who have their inboxes set with ‘focused and other’ email settings, please check both for the email invitation.

On Monday 27 June, the Meltemi online uniform ordering portal closed. We are aware that there are a small number of staff who are yet to order their new uniforms, therefore, the portal will reopen on Monday 25 July to a restricted number of super users and general users to enable the ordering of the outstanding uniforms.

If any staff have any queries, please contact: UniformStandardisation@merseycare.nhs.uk

For information on the various roles included in phase one, please refer to pages 4 to 7 of the Meltemi uniform guide booklet available here.

Please make sure you read the How to Guide section and the frequently asked questions for information which will help you through the process. Staff are advised to use the Bodi Me app/ sizing tool on the ordering portal and input accurate measurements to make sure you order the right size. This may vary from the typical high street size but is normal due to reduced amount of stretch in the fabrics. Staff who are outside of the size range (XS to 3XL) need to download the self-sizing form from the portal and send it to Merseycare@meltemi.co.uk to be processed.

A uniform measurement guide is also available here. 

If you experience any issues when uploading your information such as error messages saying incorrect uniform in the wardrobe or incorrect address, please contact one of the superusers in your division for further assistance. 

The full list of superusers is here (this list has been updated) please contact the correct superuser for the division / team.

Estimated delivery time is currently expected to be in November 2022.

Meltemi have a live chat function on the portal which will be open Monday to Friday 8:15am to 4:30pm. Staff can access this and receive an instant response. Please note that any messages outside of this timeframe or over the weekend will not be responded to until the next working day.

Watch the short video with information around how to create an order on behalf of another user.

If your question or issue remains unresolved, please email: UniformStandardisation@merseycare.nhs.uk