Medicines are generally supplied by the Medicines Management Department (MMD) at Maghull Health Park for most wards and community services (with the exception of former Mid Mersey).
Medicines are supplied by Hollins Park Pharmacy for all former Mid Mersey wards/community services.
Medicines Management advice and support is available via the Medicines Information Service.
The medicines information service is well established and respected in the organisation and often deals with complex enquiries, these enquires can be generalised or detailed and specific for individual patients.
The Medicines Information Services is open Monday to Friday 8.30am to 5pm and can be contacted by telephone on 01512506011 or by emailing medinfo
| Clozapine Patient Monitoring Service |
Contact number (0845 769 8269) Available 24/7 to support patient specific and general clozapine queries |
| Medicines Complete | Medicines Complete provides online access to the BNF and the BNFC |
| Medicines and Healthcare Products Regulatory Agency (MHRA) | View the MHRA website |
| Electronic Medicines Compendium (EMC) |
Up to date, approved and regulated prescribing information for licensed medicines – Summaries of Product Characteristics (SPCs) and Patient Information Leaflets (PILs). |
| New Psychoactive Substances resource pack |
This NPS resource pack helps educators and practitioners who work with young people discuss NPS and prevent and challenge drug-taking behaviour. It has been created alongside drug treatment partners. The pack includes:
You can view the new Psychoactive Substances Resource pack here. |
The EMPA drug finders are available on the Medicines Management EPMA page -
These can be used to search locations of where specific medicines are stocked / stored
Emergency Pharmacy Advice Service
Key Information & Frequently Asked Questions
Key Information
The Emergency Pharmacy Advice Service is provided by Trust pharmacists from home. Please note this is in addition to their normal day time roles, meaning the pharmacist has likely worked a full day, then provides the emergency advisory service as soon as the pharmacy is closed until the pharmacy is open the next day, when they are also likely to be working a full day. Staff should therefore only utilise this service in an emergency when other steps to resolve the issue have been considered and exhausted.
The information over the following pages outlines common calls to the service and provides steps that should be taken by staff before contacting the pharmacist.
The Emergency Pharmacy Advice Service is ‘advisory only’ meaning the pharmacist cannot be called in to make a supply of medicines.
The service covers both clinical advice and advice on locating required medication.
The Emergency Pharmacy Advice Service is available via Switchboard whenever the Trust pharmacies are closed.
The Emergency Pharmacy Advice Service should not used for supply related calls when the pharmacies are open
Pharmacy Opening and Cut-Off Times
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Maghull Pharmacy 0151 250 6061 |
Hollins Park Pharmacy Pharmacyhollinspark@merseycare.nhs.uk 01925 629200 |
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Open |
Order cut off time for next delivery |
Open |
Order cut off time for next delivery |
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Monday to Friday |
9am to 5pm |
Ashworth Wards 9.45am & 1.45pm Whalley Wards 11am All outpatient clinics 10.45am All other wards 10.45am & 3.45pm |
8.30am to 5pm |
10.45am and 3.45pm |
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Saturday
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9.30am to 1.30pm |
12 noon |
9.30am to 1.30pm |
12 noon |
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Sunday |
9.30am to 1.30pm |
12 noon |
9.30am to 1.30pm |
12 noon |
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Bank Holidays* |
9.30am to 1.30pm |
12 noon |
9.30am to 1.30pm |
12 noon |
*excludes Christmas Day and New Year's Day when the pharmacies are closed
If medicines are required work through this flow chart to find a resolution before contacting the OOH Pharmacist
Locating stock held medicines out of hours including Night Stores / Emergency Cupboards
Maghull supplied service stock lists is available on Sharepoint at:
Stock Lists - All Documents (merseycare.nhs.uk)
Mid-Mersey supplied services stock lists are located on YourSpace at:
https://yourspace.merseycare.nhs.uk/trust-wide-epma/drug-finder
EPMA issues
The OOH PAS should not be contacted for technical or ‘how-to’ EPMA related queries.
Full user guides, Quick Reference Guides (QRGs) and useful videos are available on the staff intranet at: Electronic Prescribing and Medicines Administration (EPMA) :: YourSpace Mersey Care
If you have forgotten your account username and/or password or locked your EPMA account, contact the IT helpdesk.
In the event of system failure and there is need to access the MAC/MAP paper charts locate the nearest EPMA business continuity laptop. Full details of the backup procedure are located with each laptop.
To request additional information is added to this document please email with details of requirements
Please note that these lists are yet to be aligned.
The Hollins Park Pharmacy supports the medicine supply needs of patients and wards / clinical areas in the former Mid-Mersey Division
The pharmacy is based at Hollins Park and provides a 7 day service with the following opening hours:
- Monday to Friday – 8.30am to 5pm
- Saturdays – 9.30am to 1.30pm
- Sundays – 9.30am to 1.30pm
- Bank Holidays* – 9.30am to 1.30pm (excludes Christmas Day and New Year's Day)
The pharmacy can be contacted during these hours by phone or email
Tel: 01925 629200
Email: Pharmacyhollinspark@merseycare.nhs.uk
Flow Charts
The following flowcharts provide guidance to staff ordering medicines from Rowlands Pharmacy (Hollins Park):
- Named Patient Supplies
- Stock Supplies
- Short Term Leave (STL) / To Take Out (TTO) Supplies
- Controlled Drugs
- Repeat Prescription Card Flowchart (currently in review)
- Community Health Services Stock Request (currently in review)
- White outpatient prescription flow chart (currently in review)
- S136 medicines supply suite flowchart (currently in review)