There are 3 keys areas of work associated with Quality Review Visits (QRVs) - 

1. Self Assessment

The Self Assessment is an opportunity for each clinical team to demonstrate and reflect on areas of good practice and to highlight areas for improvement.

Team leaders have 3 months to complete the quarterly Self Assessment on Audit Management and Tracking (AMaT).

Click on the Self Assessments tile below to find out more.

2. QRVs

QRVs are internal ‘mini-inspections’ that take place in each of the clinical services we provide. 

Each service will usually have at least one QRV each year. More frequent QRV’s may take place if it’s felt that the service needs further support.

Click on the QRV tile below to find out more.

Please note QRV changes - 

Following the Care Quality Commission (CQC) inspection, we introduced changes to our Quality Review Visit (QRV) process to make sure QRVs continue to fully assist us to improve the quality of care we provide to our patients, service users and their carer’s. These changes also aim to help us prepare better for future inspections.

The additional three new Safe domain standards relate to patient harm, waiting times, and caseloads, and are the subject of ongoing discussion. Whilst these new standards remain important and valid, we recognise that there is a need for greater understanding and clarity on what the gold standard looks like for rating and evidencing these standards. 

We want our leaders to feel better equipped to respond well to the QRV standards and to engage in any future changes to the QRVs. Therefore, it was agreed that these new standards would be reviewed and redefined by senior Trust and divisional leads. 

Wait times and caseload standards have been reintroduced in January 2024. Teams have worked hard on this with the Quality & Compliance Team, and there is evidence available for most, but not all teams. We will take a pragmatic approach to reintroducing thse Standards and will involve Divisions in the draft ratings prior to publication.

The standard relating to patient harm is being reviewed with the Patient Safety Team to align to all other patient safety standards in the QRV including alignment to the Patient Safety Incident Response Framework (PSIRF), Radar, and Learning from Patient Safety Events (LFPSE) due for reintroduction Spring 2024.

3. Accreditation

Accreditation is an opportunity for services to demonstrate that they have maintained an outstanding level of service, above and beyond the CQC's regulatory requirements.  Only services consistently achieving overall QRV ratings of Good and Good Plus will be considered for accreditation.

Click on the Accreditation tile below to find out more.