Over 75,000 NHS staff experience physical violence and aggression each year. The proportion of lone workers sustaining injury from a physical assault is approximately 9% higher than that of non-lone workers. Lone workers are much more likely to report an assault to the police due to the severity of the incidents they experience.
If you have been issued with a Personal Safety Device (PSD), you must remember to use it as your safety matters – don’t hesitate to Raise the Alarm! Please also refer to the Lone Working policy which will provide guidance on how to manage your safety affectively.
Roles are risk assessed for the requirement of a personal safety devices, and the allocation of a device is to the role and then aligned to the staff member in that role, If a staff member leaves the role / team they need to return the Personal safety device to their team leader so it can aligned to the next person who comes into the role.'
It is important that reliance have the right details of what device is aligned to the member of staff and their contact numbers - this enable prompt contact in the case of a red alert - if you need to inform reliance of any changes of alignment or contact details please complete the attached escalation form and send to servicedesk
If you have lost or having technical problems with your device, please inform your line manager and then contact Reliance Protect on 0800 840 7121 and select option 1. Alternatively, email servicedesk
If an individual or team has devices that are no longer required, please check with your line manager before returning.
Members of staff in Secure Care or Mental Health Care Division, can simply return their device via the internal post to: Health and Safety Team, Hollins Park Hospital, The Pavilion, Hollins Lane, Winwick, Warrington, Cheshire, WA2 8WA.
For staff in Community Care Division, you can also use the internal post or one of the drop-off locations listed below.
Goodlass |
Goodlass Road Liverpool Merseyside L24 9HJ |
Queens Drive |
Moor Lane Walton Liverpool Merseyside L4 6XG |
V7 |
V7 Building Kings Business Park Prescot Merseyside L34 1PJ |
Switch House |
Northern Perimeter Rd, Bootle L30 7PT |
Curzon Road |
5 Curzon Rd Southport PR8 6PL |
Harry Blackman House |
Peasley Cross Hospital Marshalls Cross Road St Helens WA9 3DA |
For further information and advice, email loneworkerdevices