Emergency Preparedness, Resilience and Response (EPRR) or Emergency Planning

EPRR is defined by responsibilities under the Civil Contingencies Act 2004.  All NHS funded organisations must have robust arrangements in place to plan for and respond to incidents or emergencies that could impact on health or to patients. 

The main reason is because disasters can and do happen and we are expected to have tested plans to deal with them. Emergency response plans are developed to mitigate the implications of incidents. The organisation has a duty of care to patients and their families, the staff, the community, and partner agencies. Mersey Care NHS Foundation Trust is a 'Category One Responder' under the Civil Contingencies Act 2004 and has a statutory obligation to plan, train and exercise for emergencies in consultation, coordination, communication, and cooperation with partner agencies like other NHS organisations, emergency services, local authorities, and commissioners. 

Major Incidents:

In line with the Civil Contingencies Act 2004, a major incident is any event that threatens life, the environment and security and has the potential to:

  • Require a substantial emergency response from one or more agencies
  • Stretch resources beyond the normal level of activity
  • Require special arrangements to be put in place, including requirement for additional resources
  • Require a planned, coordinated multi agency approach in conjunction with command-and-control arrangements

Please refer to the Trust Major Incident Plan for further detail.

All NHS organisations have a duty to put in place continuity arrangements.

This means that services should be maintained to agreed standards during any disruption (e.g. loss of utilities, loss of staff, loss of estate etc.) or recovered to these standards as soon as possible. Business continuity management (BCM) gives Mersey Care a framework for identifying and managing risks that could disrupt normal service. The holistic process of business continuity management is an essential tool in establishing the organisation’s resilience.

All staff are responsible for

  • Being aware of their role & responsibilities during incidents and emergencies ~ if in doubt, discuss with your line manager
  • Ensure they are familiar with the contents and location of business continuity plan and action cards related to their team/ service.





EPRR team mailbox


Christiana Vasiliou

Head of EPRR & Business Continuity


Elaine Menarry

Emergency Planning Liaison Officer


Diane Hutton

Emergency Planning Practitioner


Lesley Carney

Emergency Planning Practitioner


Claire Jordan

Emergency Planning Coordinator


If you need further support or if you are looking for specific information, please contact, emergency.planning@merseycare.nhs.uk and a member of the EPRR team will assist.