An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the Trust, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Course start: September 

Duration: 18 months

Qualification: Level 5 Operation/Departmental Manager

Application Deadline: 14th June 2024 

  • The program offers a well-rounded curriculum meticulously crafted to cover all aspects of effective managerial skills. From leadership to strategic planning, every facet crucial for managerial success is addressed comprehensively.

  • Participants undergo hands-on training in leadership, strategic planning, and financial management. Through real-world scenarios and case studies, they develop practical skills that can be immediately applied in their managerial roles.

  • The program focuses on fostering expertise in operational excellence and communication. Participants learn how to streamline operations and enhance communication channels, vital for maximizing efficiency and productivity within their teams

  • Successful completion of the program earns participants recognition for their professional achievements. Moreover, they develop adaptability to change, a critical skill in today's dynamic business environment, ensuring they can navigate any challenges that arise with confidence.

High level summary of study commitment.

  • Minimum of 6 hours per week of study time consisting of lectures and online delivery 
  • Group coaching and subject specialist sessions / workshops 
  • Independent Study allocated every week for the duration of the course

Applicants should be aware that in addition to the study time allocated, there will be an expectation of additional study hours.

The programme

  • Level: 5 
  • Lenght:18 month 
  • Number of Modules: coming soon
  • Eligibility: Relevant job roles to the subject matter such as Operations Manager, Regional Manager, Divisional Manager, Department Manager, Specialist manager, Middle Manager, Store Manager, A variety of Specialist Managers

Specialist content

  • Organisational Performance - delivering results
  • Interpersonal Excellence - managing people and developing relationships
  • Personal Effectiveness - managing self

Benefits for the individual 

  • Achieve a recognised qualification
  • Provide the support your team and service require to improve service delivery a patient care
  • Build an education foundation that will support progression

North West Education and Training, and the apprenticeship team will be hosting information and insight sessions via Teams. 

Date:12 June 2024 

Time: 13:00 - 14:00 

Duration: 1 Hour 

Booking: Click Here 

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subjects

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Functional skills are an important part of all apprenticeships and apprentices who don't already have maths and English at level 2 or above will undertake functional skill qualifications in these areas.

To apply for the apprenticeship, your supporting manager will need to complete an Authorising Manager Levy application form, which can be found HERE

Application Deadline :

Coming soon


This form needs to be completed by your line manager in conjunction with you the applying apprentice.  Once completed all funding applications will be reviewed by the Work Force Development Education and Training  Group. Upon approval, applicants will be moved to formal application with the apprenticeship provider