Mersey Care Community Nursing Services EMIS Web Migration update - 29 July 2024
Following discussions with system partners and our continued commitment to improve digital infrastructure we are now able to standardise clinical systems across community physical services. Beginning in February 2024, several patient services across St Helens and Knowsley will transfer from utilising RIO as their Electronic Patient Record to EMIS Web.
Speech and Lanaguage Therapy migrated to EMIS on 29 July 2024.
Knowsley and St Helen’s Speech and Lanaguage service migrated onto the existing Mersey Care ‘Therapy Services’ EMIS Web org CBD 24540.
Please note: this will be for Knowsley GPs only. Data Sharing with St Helens GP practices is currently being implemented, communication to practices will follow shortly once the sharing is ready for activation.
From the point of go live, eCorrespondence from these services will now be sent directly to GP practices via EMIS Workflow instead of Docman.
If you would like to discuss this project, please email laura
Urgent care 2 hr response, Bed base and Virtual ward and community Therapies Knowsley migrated 8 July 2024.
Urgent Care, Bed base and Virtual ward migrated onto the existing Mersey Care Urgent Care and ICRAS services EMIS Web org CBD 23446.
Planned Therapy Knowsley will migrate onto the existing Mersey Care ‘therapy services’ EMIS Web org CBD 24540.
If you would like to discuss this project, please email laura
Mersey Care Community Nursing Services EMIS Web Migration update - February 2024
Knowsley District Nursing and Community Matrons
Knowsley District Nursing and Community Matron services were the first to migrate across, on Monday, 19 February 2024.
Services migrated onto the existing Mersey Care ‘Integrated Community Nursing’ EMIS Web org CBD 23955.
If you would like to discuss this project, please email laura
Knowsley Continence Service has changed its name to Bladder and Bowel and has migrated to EMIS and you are no longer able to complete an internal referral via RIO. Nursing Services within the same EMIS Org can complete an inbound referral.
To refer a patient please complete the internal referral form and send to the new email address knowsleybladderandbowel
Knowsley and St Helens Adult Speech and Language Therapy has migrated to EMIS and you are no longer able to complete an internal referral via RIO.
To refer a patient please complete the attached referral form and send to mcn-tr
Knowsley District Nursing Services and Community Matrons have migrated to EMIS so you will no longer be able to complete an internal referral via RIO.
Should you need to refer any patients to these services please complete the attached referral form and send to: mcn-tr
Q: I cannot logon to EMIS Web/Mobile or have forgotten my password
A: Please log a job with your IT Service Desk who are available 24/7.
Ensure you complete the contact details section when using the self-service portal.
Telephone: 0151 296 7777
Q: How do I setup the password reset function within EMIS Web?
A: Completion of EMIS Web security details will allow you to reset you own password or request a username reminder via your mobile phone. If you haven’t already set these up on first logon, follow the quick reference guide attached.
Q: I have moved team, or I am not in the correct team on EMIS to have patients allocated to me
A: Please log a job with your IT Service Desk who are available 24/7.
Ensure you complete the contact details section when using the self-service portal.
Telephone: 0151 296 7777
Q: I need to book onto EMIS Web training
A: All available EMIS Web training can be booked using the booking app
Q: I have a specific training request, who do I contact to discuss?
A: Please email the IM Training with your training request details using the email address below
Q: Where do I access training resources for EMIS?
A: To access training resources for EMIS Web and EMIS Mobile please visit IM Training Service LMS
Staff are required to register with a Mersey Care email address and password. Once registered, click IM Training Course Catalogue tile and type District Nurse or Community Matron in the search field and select the Training Plan for each one.
Q: EMIS Web is not working or showing an error
A: Please log the issue with your IT Service Desk who are available 24/7.
Ensure you complete the contact details section when using the self-service portal.
Telephone: 0151 296 7777
Q: I am having issues with my computer, network connection or 4G SIM card
A: Please log the issue with your IT Service Desk who are available 24/7.
Ensure you complete the contact details section when using the self-service portal.
Telephone: 0151 296 7777