Mersey Care Community Nursing Services EMIS Web Migration
Knowsley District Nursing and Community Matrons
Following discussions with system partners and Mersey Care’s continued commitment to improve its digital infrastructure we are delighted to share with you that Mersey Care is now in a position to standardise clinical systems across community physical services. Beginning in February 2024, a number of patient service across St Helens and Knowsley will transfer from utilising RIO as their Electronic Patient Record to EMIS Web.
Knowsley District Nursing and Community Matron services will be the first to migrate across, commencing Monday, 19 February 2024.
Services will migrate onto the existing Mersey Care ‘Integrated Community Nursing’ EMIS Web org CBD 23955. The change will enable a more joined up, and holistic approach across physical health for clinicians.
Data sharing will be in place under the current GP and Community Services Data Sharing Agreement v2.2 which will be updated later this year to include all planned changes for the system harmonisation onto EMIS Web.
Using ‘All records’ in EMIS Web will continue to provide access to the full community shared record which will become more enriched as services migrate.
From the point of go live, eCorrespondence from these services will now be sent directly to GP practices via EMIS Workflow instead of Docman.
This is a planned migration of EMIS across both nursing and therapy services within Knowsley, the remaining teams are in the process of planning their go live date and you will be updated with further information when this happens.
If you would like to discuss this project, please email laura
Knowsley District Nursing Services and Community Matrons have migrated to EMIS so you will no longer be able to complete an internal referral via RIO.
Should you need to refer any patients to these services please complete the attached referral form and send to: mcn-tr
Q: I cannot logon to EMIS Web/Mobile or have forgotten my password
A: Please log a job with your IT Service Desk who are available 24/7.
Ensure you complete the contact details section when using the self-service portal.
Telephone: 0151 296 7777
Q: How do I setup the password reset function within EMIS Web?
A: Completion of EMIS Web security details will allow you to reset you own password or request a username reminder via your mobile phone. If you haven’t already set these up on first logon, follow the quick reference guide attached.
Q: I have moved team, or I am not in the correct team on EMIS to have patients allocated to me
A: Please log a job with your IT Service Desk who are available 24/7.
Ensure you complete the contact details section when using the self-service portal.
Telephone: 0151 296 7777
Q: I need to book onto EMIS Web training
A: All available EMIS Web training can be booked using the booking app
Q: I have a specific training request, who do I contact to discuss?
A: Please email the IM Training with your training request details using the email address below
Q: Where do I access training resources for EMIS?
A: To access training resources for EMIS Web and EMIS Mobile please visit IM Training Service LMS
Staff are required to register with a Mersey Care email address and password. Once registered, click IM Training Course Catalogue tile and type District Nurse or Community Matron in the search field and select the Training Plan for each one.
Q: EMIS Web is not working or showing an error
A: Please log the issue with your IT Service Desk who are available 24/7.
Ensure you complete the contact details section when using the self-service portal.
Telephone: 0151 296 7777
Q: I am having issues with my computer, network connection or 4G SIM card
A: Please log the issue with your IT Service Desk who are available 24/7.
Ensure you complete the contact details section when using the self-service portal.
Telephone: 0151 296 7777