Cancellations and Did Not Arrive (DNA):

1st occasion with less than 12 hours notice – formal letter to be sent requesting reasons for cancellation. If cancellation is unwarranted, the temporary worker will be placed on a three month monitoring period. If no further short notice cancellations within the three month period, monitoring will be removed.

2nd occasion with less than 12 hours notice – formal letter to be sent requesting reason for cancellation. If cancellation is unwarranted, further three month monitoring period commences from the day of 2nd cancellation. If no further short notice cancellations within the three month period, monitoring will be removed.

3rd occasion of unwarranted cancelling with less than 12 hours notice – worker will be invited to attend a discussion regarding the reasons for this.  Restrictions may be applied to your bank profile and if attendance does not improve, it may result in you being removed from the bank.

 

 

 

 

There has been an increasing number of short notice cancellations and non attendance for bank shifts across the organisation. This is impacting on patient and staff safety as services are not able to meet safer staffing requirements. Requesting more notice for cancellations will support alternative cover being sourced. Monitoring processes have been introduced as a supportive measure and to ensure that the temporary staffing workforce is effective and reliable. 

The temporary staffing office is open Monday to Friday from 8am to 6pm and weekends from 8am to 2pm. It is closed on bank holidays.  

If you are cancelling a shift with over 48 hours before shift start time, please contact the temporary staffing office to inform of shift cancellation by calling 0151 471 2338 or emailing the relevant inbox:  

For cancellations of shifts with less than 48 hours before shift start time, within temporary staffing office hours please contact the temporary staffing office on 0151 471 2338.

Outside of temporary staffing office hours, please contact the area in which you have booked the shift and ask to speak with the person in charge of the shift. Please follow up this phone call with an email to the relevant temporary staffing inbox. 

Please include in the email the time you made the call to the ward/team and who you spoke to.  Mersey Care's switchboard number is 0151 473 0303, available 24/7. 

 

 

 

 

A report will be provided to the temporary staffing office detailing cancellations and DNAs from the previous week. Once temporary staffing receives this, a letter will be sent via email to individuals who have not provided the correct notice (12 hours). On receipt of this letter, the bank worker will be able to provide reasons for the cancellation or DNA, this will be reviewed by the temporary staffing office and an outcome provided via email.

If you do not respond to the email, the monitoring period will commence. Please ensure that your contact details are up to date.

Please contact the temporary staffing office to ensure that your contact details are up to date. Communications around the changes to the process have been communicated with four weeks notice to ensure all workers have time to update their contact details.