All staff identified as lone workers, should use the new Personal Safety App on their Trust mobile phone. To ensure quick access in an emergency, please enable face recognition or thumbprint unlocking on your device. Your previous safety device is no longer operational.
If you have been issued with a Personal Safety App, you must remember to use it as your safety matters – don’t hesitate to Raise the Alarm! Please also refer to the Lone Working policy which will provide guidance on how to manage your safety affectively.
Roles are risk assessed for the requirement of a personal safety app, and the allocation of the app is to the job role. If a staff member leaves the role / team they need to return their Trust provided mobile phone to their team leader so it can aligned to the next person who comes into the role.
It is important that reliance have the up to date details of an app user - this will enable prompt contact in the case of a red alert.
If you need to inform reliance of any changes of alignment or contact details please complete the attached escalation form and send to servicedesk
Under no circumstances should you give, swap or exchange a Trust mobile phone with another colleague that is registered to you with your mobile phone mobile app. By allowing the colleague to take your Trust mobile phone you will be putting them at risk. This is because the app on your phone is linked to you by your phone and emergency contact numbers which you provided on the ESCALTION form. Therefore in the event of a RED ALERT the security monitoring service will only call you and NOT the person who has raised an alarm.
Line managers/team leaders and supervisors are responsible for the day-to-day accounting and management including the use of personal safety app by their staff.
Personal safety mobile app is a form of PPE therefore all users are responsible for using the app in line with training, information and instruction whilst ensuring that location of each visit is logged before entering a service user’s home.
Staff member to Inform line manager Immediately, Line manager to
- Ask reliance if they can see where the last known location was from the phone to help locate the phone.
- To inform IT phone is lost and request to deactivate.
- To inform Reliance phone lost to deactivate app.
- Incident form to be completed
- Line manager to order new phone and request to retain the current mobile number. This must be clearly stated in the order form for IM. This will allow for the reactivation of the app without the requirement to complete a new escalation form with reliance as the details should all be the same.
- Contact Reliance on 0800 840 7121 or servicedesk
@reliancehightech.co.uk to reactivate app
If the personal safety mobile app is not working contact Reliance on 0800 840 7121 or servicedesk
Once you have installed your Personal Safety App on your Trust provided mobile phone, please return any old devices to:
Health and Safety Team
The Pavillion
Hollins Park
For further information, email: safety.team@merseycare.nhs.uk
The training module is via an e-learning package which will be share with the staff member directly from reliance. The email contains a link to the training which needs to be completed within two weeks before the link expired. Also within the training email is a PDF attachment with instructions how to install the App onto the mobile phone.
