Community Division Admin and Clinical Support Services

As part of our ongoing efforts to modernise and streamline communication across the Trust, Synertec Prism is being rolled out Trust wide. Some Services in Community are already live, however we still have Phase 3 and Phase 4 to roll out and have set up a number of Training and Overview Sessions to support your teams.

Synertec is a third party company than have warehouse based in Warrington and provide a custom built mail management system called Prism. This system is designed to improve the way that clinical correspondence can be captured, transformed, and delivered.

This short training session of 30 minutes will cover the following:

• An overview of Synertec and Phases for Community Division
• Cover the PRISM Client and how to check your letters have printed
• Any Validation errors and incorrect address messages
• How to delete your letters if not required
• How to attach leaflets
• How to print from EMIS and RiO
• How letters have been standardised.

If any of your team need training or additional support if your service is already Live, then please encourage them to book on one of the training sessions.

Training Dates and Times:

We will only take bookings via the Synertec Printing Training booking page. Please DO NOT contact the project team asking to book a training session, you must book via the Synertec Printing Training booking page. Dates of training are as follows:

July Dates and Times

·         21 July 2026                         2:00 pm

·         23 July 2026                         2:00 pm

·         28 July 2026                         2:00 pm

·         29 July 2026                         10:00 am

·         30 July 2026                         2:00 pm

August Dates and Times

·         04 August 2026                    2:00 pm

·         05 August 2026                    10:00 am

·         06 August 2026                    2:00 pm

·         11 August 2026                     2:00 pm

·         12 August 2026                    10:00 am

·         13 August 2026                    2:00 pm

How to book your Training Session

• You can direct your team members to go to the General | Synertec Letters - Community Division Team and click on the About Synertec tab,

• Or they can Click on the Synertec Printing Training and this will open up the booking page
• Go to the Date you want to book your Training Session for (Dates of Training for July and August will be bold) click on the Time of the training session

• Once the Date and Time are highighted, scroll down and add your details on the form as requested.

How to reschedule your training session

Once you have booked your session, you will receive a confirmation email and a reminder to join the session before hand. If you need to reschedule:

• Open the confirmation email
• Click on the Reschedule button as shown below and choose a new date.
• Please DO NOT contact the project team to reschedule – this can be done by yourself.

Many thanks

Synertec Project Team

Please click the links to review the job descriptions below (these are on new templates).

• B2 Receptionist / Administration Assistant 
• B3 Secretary/ Administrator
• B3 Support Medical Secretary 
• B4 Administration Team Leader
• B4 Medical Secretary
• B4 Personal Assistant
• B5 Deputy Admin Support Manager 
• B6 Admin Support Manager 

Next steps and what this means for you:

• As shared previously, colleagues in bands 5, 6, and 7 have now begun transitioning into the new model
• For colleagues in bands 2, 3, and 4 transitions into the new structures will begin from Monday 30 March. Some hubs will move over immediately, while others will transition gradually. Your Admin Hub Lead and line manager will explain what this looks like for you and outline next steps
• For many of you, there will be no changes to your day-to-day work. Current tasks and ways of working will continue as normal while the transition takes place
• If you are moving to a different hub, you should already have been contacted by the relevant Admin Hub Lead. If you haven’t received information, please email cssqueries@merseycare.nhs.uk so we can make sure you have the details and the support you need
• Admin Hub Leads will work closely with teams to make sure all ongoing work is handed over smoothly and without any impact on services
• We are also carrying out the necessary system updates (including DTL and ESR). By the end of April, we expect all colleagues to be fully aligned to the new structure in these systems. Your line manager or Admin Hub Lead will share updates and support you with any questions

• If you have a new job title, base or contact details, please remember to update your email signature, follow this guide.

We also shared that there are several vacancies available across the admin hubs a number of these roles are now live. You can find them listed here: Administrative Services

Support remains available at all times, and if you have any questions or would like to talk anything through, please speak with your line manager or one of the Admin Hub leads below.

• Jo McEnery – CYP and Wellbeing
• Andrea Turner – Community Adult Services
• Duncan Young – PAs and Secretaries
• Andrew Jones – Reception
• Carl Murphy – SPC
• Matt Power – Telehealth

Thank you for your continued flexibility and engagement as we move through the next phase of our transition. Further updates will follow as recruitment progresses.

Lee Bloomfield and Nicky Over
on behalf of the Clinical Support Services Review Project Team