Publish date: 5 May 2026
When making a referral for one of your team members to the Occupational Health and Wellbeing Service via OPAS (Civica Occupational Health), please ensure you:
- Check and edit your personal details (if required) as the 'referrer'. Make sure you move your ‘work’ number to the top of the list in the personal details section. Please ensure the same action for any additional contributors.
- Confirm with your team member that you have the correct contact details for them, so they can receive email/text notifications for consent, appointments, etc. This is especially important if they are currently off work.
- Please complete these steps before submitting the referral for your staff member.
Action Required for Staff Being Referred to Occupational Health and Wellbeing:
If your manager has discussed making a referral to Occupational Health and Wellbeing with you, please note:
- Once the referring manager submits the referral, you will receive an email that needs to be actioned and responded to within 2 days.
- If you are unsure about this process or did not receive the expected email after your manager advised they were submitting the referral, please inform the person referring you.