Question: I have not been paid for a shift. Why?
Answer: Check LOOP to ensure the shift has been finalised, if this has not been finalised please contact the area in which you worked the shift and ask them to do this. If this is not finalised in time for the payroll cut off, it will be paid the following week.
Question: My shift has been paid incorrectly. Why?
Answer: Contact the area in which you worked the shift to confirm the times worked. The manager will be able to alter your times and re-finalise the shift, once this is done it will be paid the following week.
Question: Where can I change my bank details?
Answer: Submit a Bank Details Change request through the Workforce Portal on YourSpace.
Question: I have not been paid my mileage claim?
Answer: Mileage is approved in the area in which you incurred the cost, please contact them manager of that service to ensure they have approved your claim. You may also Contact the Expenses Team for support. Telephone: 0151 295 3670 Email: expenses