IT Help and Support

IM Digital Portal

NHS Informatics Merseyside (IM) provides digital support for Mersey Care colleagues. 

Go to the IM Digital Portal

Through the IM Digital Portal, you can:

• Get support from IDA, your AI-powered IM Digital Assistant 🤖. IDA not only logs issues and checks requests but also provides intelligent guidance, answering your digital queries and giving step-by-step support. Available 24/7, there’s no need to call the IT Service Desk – help is always at your fingertips.
• Instantly log and track digital support requests.
• Browse and order digital kit through the equipment catalogue.
• Complete automated forms, such as new user account requests.
• Explore IM Online Learning, with courses and guides covering clinical and IT systems, including Microsoft 365 apps.
• Access Smartcard services – apply for a new card, reset your passcode, and more.
• Share feedback on your digital experience to help us further enhance the portal and continually improve our service to you.

Accessing the IM Digital Portal

You can access the IM Digital Portal from an icon on your device home screen (pictured below) or directly from: https://digitalportal.imerseyside.nhs.uk/

Urgent digital support requests

To help us best support you, please only contact your IM IT Service Desk by telephone on 0151 296 7777 for urgent IT support.

Urgent support includes digital problems which impact your ability to work or deliver your service, such as your computer not working or being unable to log in or access a critical system.