Publish date: 23 June 2021

Cheshire and Merseyside Health Care Partnership has commissioned a 12 month pilot of the SHOUT Text service to offer free, confidential, anonymous 24/7 access to mental health support, advice and signposting.

This complements our existing Trust crisis line and gives people living in Halton, Knowsley, St Helens and Warrington access to text support when they’re feeling overwhelmed or struggling to cope.

About the service

Each area has agreed a keyword to use. For our Mid Mersey boroughs we have agreed to use text REACH to 85258. This can be used by adults, children and young people who will be put in touch with a trained volunteer who will work with them to take their next steps towards feeling better. They can help with issues such as stress, anxiety and depression and are able to talk via text at any time of day or night.

Help spread the awareness

Following a successful soft launch of the text service on 1 June we are asking for your help to spread the word!

Information about the service has been added to our urgent mental health help webpage and we’ll be starting to promote this via the Trust social media channels (alongside the Liverpool and Sefton text service which uses the word HEAL). We’re also sharing information and social media assets with partners across our boroughs.  

You can also help support by:

  • Sharing information about the service with your patients and service users
  • Sharing and retweeting our messages on social media
  • Downloading and sharing the social media visuals available below. 

Other promotional materials

Other promotional materials such as posters, leaflets and business cards are available and we’ll be arranging a central print run for these which you can request copies of. We’ll share more information about this soon!

Watch the animation below to find out more about how the service works!