Voices heard, action taken

People Promise theme

What staff told us

What action is being taken

Status

We are safe and healthy

Staff are experiencing high levels of stress and burnout, with limited time to access support

• A Health & Wellbeing Group has been established to lead Trust-wide wellbeing action.
• Targeted offers such as Burnout to Balance, regular wellbeing check-ins, Mental Health First Aiders and Wellbeing Advocates are in place, with increased presence across sites.

✅ Complete

We are safe and healthy

Wellbeing support is not always visible or easy to access

• Wellbeing support is being taken directly to staff through onsite initiatives such as the Living Well Bus.
•  The Staff Wellbeing Hub is being improved to make information and support easier to find.

✅ Complete

We are safe and healthy

Financial pressures are affecting staff wellbeing

• Financial wellbeing support (e.g. Pay Plan, NHS Credit Union) is being actively promoted. Winter Wellbeing programmes continue, with partner organisations providing advice and practical support.
• Information has been brought together on YourSpace.

✅ Complete

​We each have a voice that counts

Staff want to feel safer raising concerns and to see a consistent response

• A manager toolkit is being developed to support effective responses to speaking up, including anonymous feedback and recurring themes.
• FTSU input is being built into leadership programmes to reflect different roles.

🔄 In progress

We each have a voice that counts

Staff want to see what changes as a result of speaking up

• A bi‑annual You Said, We Did feedback summary has been developed to clearly show actions taken following FTSU feedback and will be shared through Trust communications.

🔄 In progress

We are a team

Engagement with patient and carer feedback feels complex and fragmented

• Patient Engagement, Carer Engagement and Patient Experience services are being brought together into one team to improve coordination, access and shared working.

✅ Complete

We are recognised and rewarded

Teams want their achievements and good work to be recognised

• Excelling accredited teams are now invited to the STAR Awards and highlighted through Trust communications and team briefings.

✅ Complete

We are always learning

Managers need better support to create positive wellbeing cultures

• The Creating Good Wellbeing Cultures Guide has been developed to support managers to make informed decisions and strengthen wellbeing practice, including management referrals relating to fitness for work.

✅ Complete

We are a team

Information can be difficult to find and communications can feel overwhelming

• YourSpace content is being simplified and restructured to improve clarity and reduce duplication, including improvements to the Staff Wellbeing Hub and development content.

🔄 In progress

We each have a voice that counts

Staff want clearer, more relevant internal communications

• A new staff newsletter is in development, focusing on “need to know” information, wellbeing and development opportunities, celebrating staff achievements, and clear signposting to YourSpace.

🔄 In progress

We are compassionate and inclusive

Messages can feel overly corporate and disconnected from staff experience

• Communications are being reshaped to feel more practical, supportive and human, with clearer guidance on using the right channels to ensure messages land better for staff.

🔄 In progress

We are Always learning

Staff find it difficult to navigate systems and information

• A business case is in development to upgrade YourSpace, improving usability, search, accessibility and security so staff can find what they need more easily.

🟡Planned / 🔄 In progress