The CM Care Record is being updated on Tuesday 17 March 2026 (in the morning)

Across Cheshire and Merseyside, work is underway to deliver a single, region-wide shared care record platform called the Cheshire and Merseyside Care Record (CM Care Record).

Colleagues at Mersey Care NHS Foundation Trust can access the CM Care Record through Rio and EMIS Electronic Patient Record (EPR) systems. This is listed as the Cheshire and Merseyside Care Record (CMCR) in Rio and the Graphnet Portal in EMIS. 

 

As part of the ongoing development of the CM Care Record, some important changes are being made to the eXchange/Share2Care care record, as outlined below. In addition, as previously communicated, the CM Care Record will be moving to a new, more user-friendly platform. Further information about this update is also provided below. 

 

Changes to eXchange/Share2Care

Between the 17 March 2026 and 19 March 2026 the following changes will occur for uses of eXchange/Share2Care care record:

  • The Primary Care button will be renamed EPaCCS. The GP record will still be available under this button until 31 March 2026, after this point users will need to access primary care (GP) information via the CM Care Record. This is accessible from Rio - listed as the 'Cheshire & Merseyside Care Record (CMCR)' or from EMIS - listed as the 'Graphnet Portal’.  

Please note: Clinical correspondence and end of life (EPaCCS) information can still be accessed from eXchange/Share2Care. 

 

Changes to the CM Care Record

The CM Care Record will be updated on Tuesday 17 March 2026 (in the morning) to a new-look and more user-friendly platform.  

 

All current information will remain available. In addition, users will gain access to real-time England-wide primary care (GP) information (including GP clinical notes) via GP Connect from within the CM Care Record. 

  • No downtime is planned, though you may notice a brief interruption while the update is applied. 
  • Access will remain the same - there is no change to how you currently access the CM Care Record via Rio and EMIS.
  • Please read the Clinical Issues Reference Guide prior to use.

If you experience any prolonged issues, please contact your IT Service Desk via the IM Digital Portal or refer to the available support guidance. 

 

How to prepare 

To help you get the most out of the updated CM Care Record, we encourage you to: 

 

These will help you feel more confident and may highlight features you weren’t previously aware of. 

 

Further information 

Shared care records are most effective when they are actively used. Please help raise awareness of the CM Care Record and encourage colleagues to explore how it can support more coordinated care. 

For further information, please visit the CM Care Record website.

We thank you in advance for your support.

Find out more about the CM Care Record - Read guidance for professionals
Visit the CM Care Record website