Report a fault (reactive works)

A reactive works request relates to a building fault such as no hot water, heating, power failure, leak, lighting issues etc.

How you report a fault, depends on where you are located.

How do I report a fault?

Mersey Care owned sites located in Formby, Knowsley, St. Helens and Warrington should report the fault using the Micad Portal. 

The Micad user guide is available here.

Call Halton Estates on 01928 753 554 for the following the sites:

  • Brooker Centre
  • St Johns Centre
  • Thorn Road Clinic

 

CHP Sites

  • Ainsdale Centre for Health and Wellbeing 
  • Bluebell Centre 
  • Breeze Hill Neighbourhood Health Centre 
  • Childwall Neighbourhood Health Centre 
  • Everton Road Health Centre 
  • Garswood Health Centre 
  • Kensington Health Centre 
  • Litherland Town Hall Health Centre 
  • Longview Primary Care Resource Centre
  • Lowe House 
  • Manor Farm Primary Care Resource Centre 
  • Mere Lane 
  • Newton Community Hospital 
  • Picton Neighbourhood Centre and Children's Centre 
  • Princes Park Neighbourhood Health Centre 
  • South Liverpool Treatment Centre 
  • Southport Centre for Health and Wellbeing 
  • Speke Neighbourhood Health Centre 
  • St Chads Dental MCFT 
  • St Chads WIC NWB 
  • The Halewood Centre 
  • Tower Hill Primary and Community Resource Centre 
  • Townsend Lane Neighbourhood Health Centre 
  • Whiston Primary Care Resource Centre 

NHSPS Sites

  • Abercromby Health Centre 
  • Anita Samuels Centre 
  • Ashtons Green Clinic 
  • Belle Vale Neighbourhood Centre 
  • Billinge Clinic 
  • Centre for Independent Living (ICES)
  • Churchtown Community Clinic 
  • Croxteth Family Health Centre 
  • Curzon Road
  • Everton Road Records Store 
  • FingerPost Health Centre 
  • Haydock Medical Centre
  • Maghull Health Centre 
  • Manor Farm 
  • Nutgrove Villa Surgery WIC 
  • Parr Children's centre 
  • Prescot PCRC 
  • Prince Street Family Health Clinic 
  • River Alt 
  • Riverside Health Centre 
  • Seaforth Village Practice 
  • The Bridges Learning Centre 
  • Vauxhall Family Health Centre 
  • Yewtree Health Centre
  • Zetland Street

Please report to MJ Quinn* direct using the following contact details:

Email: MerseyCare@mjquinn.co.uk

Telephone: 0151 471 2206

 

*IMPORTANT: You will be provided with a reference number which you must note locally to allow Estates to follow up on any concerns if and when escalated to the Estates and Facilities Helpdesk. Do not end the call without the reference number being provided.