Contact details for temporary staffing and rostering team

Rostering is currently receiving a high volume of email enquiries. Please check the below to ensure you are contacting the correct department to ensure the relevant team can assist as quickly and efficiently as possible.

Temporary Staffing (Bank/Agency)  - email nursebank@merseycare.nhs.uk for bank pay queries, issues with bank or agency.

Rostering (Substantive) – email eroster@merseycare.nhs.uk for entitlement changes, patterns, establishment updates/queries.

ESR   - email esradmin@merseycare.nhs.uk.

If you are awaiting the action of a CCF / Sharepoint, please note that eRoster are the last in the process to receive the information and we are unable to action, unless this is first done so on ESR.

Firstly, check with your manager that the form has been completed, if this has been completed there is no need to chase, this will be done in date order by the ESR team, and then the eRoster team.

Did you know we have numerous 'how to ' video guides available for Allocate ?

Please see link below to view all videos available which may help with your query and need for contacting the team.

These are viewable through the HOW TO VIDEOS – HEALTHROSTER section.