12 December 2025

Please note the following two updates from Informatics Merseyside, reporting an IT service fault and IT update:

Organisation(s):

 

Mersey Care NHS Foundation Trust, Alder Hey Children’s NHS Foundation Trust, PC24, LUHFT and GP Primary Care Networks

 

Site(s) affected:

 

Multiple Sites

 

System(s) / application(s):

 

Intermittent Network Connectivity

 

Incident reference:

INR746704

Additional Information

 

Virgin Media O2 has confirmed that repair work is underway to resolve the major fibre break affecting core network services.

Current Status:

  • Civils teams are on-site and progressing with the fix plan.
  • Work involves enlarging an existing chamber at one end and building a new chamber at the other end, which requires traffic management.
  • Cable preparation and fibre splicing will follow once chambers are complete.

Resources:

  • Network engineers, splicing teams, and civils crews are actively engaged.
  • Traffic management has been requested; ETA to be confirmed.

Next Update:
Friday, 12 December 2025 at 13:00.

Thank you for your patience while Virgin Media O2 works to restore full service.

 

 

Phlebotomy Service - Simply Book running slow

We have received several reports from staff informing us the Simply Book system is running very slowly.

If you are accessing patient appointments via the Calendar option, on the left-hand side menu, please apply a filter (the blue button below) to view only the clinic needed:

If you continue to experience system issues after following this guidance, please log the issue via the IT Portal.

Thank you for your cooperation.
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