• Patient and carer feedback; advocacy; service user/carer forums;  complaints and claims

  • SIs; SCRs; RCAs; 72 hour reviews

  • Regulations 28s

  • Inspections

  • Audits

  • Quality improvement  ideas

  • Trust-wide thematic reviews and Trust forums

  • Local forums 

  • Standard reflective templates and guides:

  • After Action reviews

  • SBARs

  • Expected Practise Standard Reviews

  • Trust forums thematic reviews

  • Complete a lessons learned briefing template and send to: lessons.learned@merseycare.nhs.uk

  • Once reviewed, the briefing will be added to the sharing learning section below

  • The briefing will also be shared with Heads of Quality/ACDs in each borough and relevant Trust forums

  • A further cascade will take place through other internal channels such as Core Brief and the Weekly Update