Publish date: 26 September 2025
The way you access IT support has changed.
All digital support requests are now logged through the IM Digital Portal.
You’ll find the IM Digital Portal on your device home screen as a new icon (pictured below). This has replaced the Self Service icon.
What’s new in the IM Digital Portal?
Through the IM Digital Portal, you can now:
• Get support from IDA, your AI-powered IM Digital Assistant 🤖. IDA not only logs issues and checks requests but also provides intelligent guidance, answering your digital queries and giving step-by-step support. Available 24/7, there’s no need to call the IT Service Desk – help is always at your fingertips.
• Instantly log and track digital support requests.
• Browse and order digital kit through the equipment catalogue.
• Complete automated forms, such as new user account requests.
• Explore IM Online Learning, with courses and guides covering clinical and IT systems, including Microsoft 365 apps.
• Access Smartcard services – apply for a new card, reset your passcode, and more.
• Share feedback on your digital experience to help us further enhance the portal and continually improve our service to you.
Thank you for helping us shape the IM Digital Portal
A huge thank you to everyone who has already used the IM Digital Portal and shared feedback. Every comment is being proactively reviewed to help develop the portal further - and to enable IDA, your IM Digital Assistant, to keep learning and improving the support provided. Your input is invaluable and very much appreciated.
The IM Digital Portal marks an important step in NHS Informatics Merseyside’s (IM’s) commitment to providing smarter, more innovative, and sustainable digital support - designed to help you work more efficiently and enhance your overall digital experience. This is only the beginning: the portal will continue to evolve, with new features and improvements introduced over time, guided by your feedback.
