Publish date: 16 June 2025
When making a referral for one of your team members to the Occupational Health and Wellbeing Service via OPAS (Civica Occupational Health), please ensure you:
- Check and edit your personal details (if required) as the 'referrer'. Make sure you move your ‘work’ number to the top of the list in the personal details section.
- Confirm that you have the correct contact details for your team member, so they can receive email/text notifications for consent, appointments, etc. This is especially important if they are currently off work.
Please complete these steps before submitting the referral for your staff member.
If your manager has discussed making a referral to Occupational Health and Wellbeing with you, please note:
- Once the referring manager submits the referral, you will receive an email that needs to be actioned/responded to within 2 days.
- If you are unsure about this process, or did not receive the expected email after your manager advised they were submitting the referral, please inform the person referring you.