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  • Ask, Listen, Do, (ALD) was introduced by NHS England (2018) as part of a Service Development Improvement Plan (SDIP) for NHS providers to improve experiences and outcomes for children and adults who…

  • To care for a person as an individual means being sensitive to their unique set of relationships with family, friends, carers, other loved ones, and their community. Providers of palliative and end of…

  • Recently, there has been a large increase in the number of scam emails targeting NHS organisations - including recent local examples such as the one pictured below. Cyber crime groups are…

  • This page is regularly updated for staff moving to the new 80 bed mental healthcare facility in Mossley Hill. There are details of the org change process, transport information and a CGI fly-though of the development.

  • Your Voice Your Change is a methodology used at Mersey Care to listen to our workforce in more depth than a survey approach allows. Over the years it’s been used to inform our strategic plans,…

  • The Customer Service Practitioner Level 2 Apprenticeship is a business administration qualification suitable for anyone in an entry-level customer-facing based role. This program is designed to equip…

  • The NHS definition of flexible working is: “An arrangement which supports an individual to have greater choice in when, where and how they work.” This may include changes to…

  • Action Date Paper to be presented at Place SLT for approval. completed Paper to be presented at Divisional SLT…

  • We are working with our care home staff, residents, families and other partners to deliver services in care homes in a collaborative way so that together we can provide personalised care, improve…

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