Publish date: 4 June 2021

Following the email migration as part of the transfer to Mersey Care, some users may be experiencing issues with voicemail notifications reaching their mailboxes. This is being worked through as a priority and the notifications will be reinstated.

In the meantime, you can access your voicemails as follows:

From your own phone (the number the voicemail would be associated with):

  • Press the messages button
  • Enter your voicemail PIN followed by #


From another phone:

  • Call 0151 430 1555
  • Press *(star)
  • Enter UserID (6 digit extension, eg 833000) followed by #
  • Next enter your voicemail PIN followed by #

If you do not know your PIN or if you have an urgent requirement for your voicemail notifications to be restored, please contact your IT Service Desk – see your desktop for the correct contact details.