Publish date: 13 May 2024
Translations via Language Line’s SmartMATE Guest Order
Translations include: audio clips, websites, text messages, braille, promotional videos and the written word like patient notes or patient help guides. Access to the Translations Team can be gained via SmartMATE Guest Order.
SmartMATE Guest Order is a simple, secure, web page ordering tool where the service user enters the information about their request in the relevant fields, uploads their files to be translated and presses submit.
- There is no need to register to access this function
- Once you have the quote and you want to proceed, set up a PO number that you can access from the Procurement Team Procurement
@merseycare.nhs.uk .
The benefits of SmartMATE Guest Order
The tool has been designed to ensure:
- A secure, consistent way to submit written translation requests
- All relevant information is captured in the right format, first time round
- The project set up process in our translation management system is semi-automated from the request form, eradicating the risk of human errors and speeding up the quotation process
- No log in details are required for your service users.
To access SmartMATE Guest Order, click on the button below.
Alternatively, service users can now access all interpreting and translations services via the languageline.com/en-gb/ website, ‘Client Portal’ menu where you will see a new ‘Public Sector Managed Services’ page, providing access to all our interpreting and translation services in one place, including ‘Submit a Translation Request’ which opens up SmartMATE Guest Order.
DA Languages – change to pre-booked online interpretation
DA Languages report that across their customer base, for about 75% of video interpretation bookings raised, the link for the meeting is not included. This can lead to additional work and problems later on. Recent changes to the booking process include a new look box that prompts users to add links at the point of booking, with automated follow up reminders at staged intervals. Users will see this flyer.
These updates will streamline our process and improve communication during VRI sessions.
Requesters will have until one hour before the scheduled appointment start time to provide missing VRI call links.
If the link is not provided one hour before the booking, the booking might be cancelled, and the requestor/client will be charged for late cancellation.