Publish date: 3 June 2024
Where personal, confidential, or sensitive information needs to be sent using email, the email must be sent securely.
Your Mersey Care email (yourname@merseycare.nhs.uk) is accredited to the same security standard (DCB1596) as the NHSmail (NHS.net) service.
This means that you no longer need to use your NHSmail (NHS.net) email account to send secure emails, as this can be done from your Mersey Care email account. This should help save you time, as you no longer need to navigate two email systems.
How do I send a secure email?
For guidance on how to send emails securely from your Mersey Care email account, please read your guide to sending secure emails (also pictured below).
Where an email cannot be sent securely, you can encrypt your email so that it cannot be read by anyone other than the intended recipient. Email encryption also ensures the message cannot be copied or forwarded on.
How do I encrypt my email?
Encrypting an email message means that the content of the email is converted from readable plain text into scrambled coded text. Only the intended recipient can unscramble and read the message.
To encrypt your email, type [secure] in front of your subject line as shown in the example below. When this message is sent, it will be sent as a secure encrypted message.
What will this mean for the email recipient?
The recipient may need to enter a one-time passcode to access the encrypted email. This passcode will be sent to their email address. Once the code is entered, the recipient will be able to access the encrypted email.
Read guidance on how to open an encrypted email
Further information and support
Should you require any further information or support, please contact your IT Service Desk or Information Governance Team.
You can also read more about sending secure emails on YourSpace.
We thank you in advance for your support.