Mersey Care and Citizens Advice 

Mersey Care strives to support the mental and physical health of its workforce, including the wider social aspects of health and wellbeing. As the cost-of-living rises, Mersey Care recognises many of our staff may face issues that can seem daunting and complicated. As a result, we have enlisted the services of Citizens Advice Liverpool, to provide independent advice and offer free, confidential support for those who need it.

What you get

  • Confidential, impartial appointments with Citizens Advice. The service will act impartially on behalf of you, the client, putting your needs at the forefront.
  • You will have access to a direct referral form and dedicated phone number, where your problem will be assessed, and you will be booked in for an appointment.
  • A named adviser will call you back in 3 advice slots across the week using telephone or video chat as preferred, at a time that suits you.
  • All employees will have access to the wider offer of specialist accredited services and face to face appointments for complex cases.

The table below illustrates some of the support options available to you.

Financial Support Other
Benefits Debt Money Relationships and family Housing


  • Applying for Universal Credit
  • General benefit entitlement
  • Employment Support Allowance
  • Housing Benefit
  • Child Benefit
  • Disability Living Allowance
  • Personal Independence Payments
  • Carers allowance


  • Utility bills  including energy, water, broadband, TV and mobile phone
  • Private or housing association rent arrears
  • Credit, store and charge card debts
  • Loan sharks and scams
  • Parking penalty / charges
  • Council tax discounts and arrears


  • Financial capability advice including budgeting
  • Pension wise advice
  • Energy efficiency
  • Accessing charitable funds
  • Access to foodbanks
  • Divorce / separation / dissolution
  • Death and bereavement
  • Children and maintenance


Hate and discrimination

  • Hate crime
  • Unfair treatment
  • Domestic abuse


Employment advice 

  • Dismissal
  •  Discrimination
  • Parental leave
  • Actual and threatened homelessness
  • Help with private and housing association landlords
  • Neighbour disputes / neighbourhood issues

Immigration advice 

  • EU Settlement Status
  • Immigration help for joining family members
  • Nationality / citizenship

Booking an appointment

To book your appointment online visit:

Citizens Advice Verified Partner Referrals

To make an appointment over the phone please call:

0151 522 1409

‘I struggle to make time to sort out my finances or any other general life challenges that require concentration, time and effort. Juggling a busy home life, and busier work life makes it hard for me to find head space and get on top of things. Agreeing on a convenient time slot with Citizens Advice within a 3-day period to speak with someone and go through my issues was a God send. Not only have I recovered benefits funds that I was entitled to (a sizeable amount) I also have a better understanding of my monthly finances and have made a real effort to budget and spend more affordably. Thankyou!’ - Band 3 Health Care Assistant

'It's great that the organisation is making a real conscious effort to think more holistically about staff wellbeing. Gone are the days when wellbeing was just mental or physical health! Financial and social health are equally as important, and our wellbeing services are really shining a light and modelling the way on how we should intergrade with enabling services within the community to improve staff experience.' - Band 6 Mental Health Nurse