Mersey Care and Citizens Advice 

Mersey Care strives to support the mental and physical health of its workforce, including the wider social aspects of health and wellbeing. As the cost-of-living rises, Mersey Care recognises many of our staff may face issues that can seem daunting and complicated. As a result, we have enlisted the services of Citizens Advice Liverpool, to provide independent advice and offer free, confidential support for those who need it.

 What you will get

  • Confidential, impartial appointments with Citizens Advice. The service will act impartially on behalf of you, the client, putting your needs at the forefront.
  • You will have access to a direct referral form and dedicated phone number, where your problem will be assessed, and you will be booked in for an appointment.
  • A named adviser will call you back in 3 advice slots across the week using telephone or video chat as preferred, at a time that suits you.
  • All employees will have access to the wider offer of specialist accredited services and face to face appointments for complex cases.

The table below illustartes some of the support options available to you.

Financial Support Other
Benefits Debt Money Relationships & Family Housing

 

  • Applying for Universal Credit
  • General benefit entitlement
  • Employment Support Allowance
  • Housing Benefit
  • Child Benefit
  • Disability Living Allowance
  • Personal Independence Payments
  • Carers allowance

 

  • Utility bills  including energy, water, broadband, TV and mobile phone
  • Private or housing association rent arrears
  • Credit, store and charge card debts
  • Loan sharks and scams
  • Parking penalty / charges
  • Council tax discounts and arrears

 

  • Financial capability advice including budgeting
  • Pension wise advice
  • Energy efficiency
  • Accessing charitable funds
  • Access to foodbanks
  • Divorce / separation / dissolution
  • Death and bereavement
  • Children and maintenance

 

Hate and discrimination

  • Hate crime
  • Unfair treatment
  • Domestic abuse

 

Employment advice 

  • Dismissal
  •  Discrimination
  • Parental leave
  • Actual and threatened homelessness
  • Help with private and housing association landlords
  • Neighbour disputes / neighbourhood issues

Immigration advice 

  • EU Settlement Status
  • Immigration help for joining family members
  • Nationality / citizenship

Booking an Appointment

To book your appointment online visit:

Citizens Advice Verified Partner Referrals

To make an appointment over the phone please call:

0151 522 1409