HR question? 

For all of the most up to date contact details for the HR team click here.

Absence reporting (and returning)

You should report directly to your line manager for any sickness and COVID related absences such as self-isolation. Managers should report COVID related absence to: and

This proforma will help you prepare the information that is needed.

Secure and Specialist LD Division (ward and rehabilitation staff from Ashworth Hospital, staff at Rowan View, Auden Unit and Rathbone Low Secure Unit) should call the Clinical Support Office on 0151 471 2422.

Medical colleagues have a separate reporting system via the medical staffing manager.

Please report:

  • carers leave (time off for dependents)
  • bereavement leave
  • self-isolation for COVID-19
  • any absence
  • returning to work so that the absence can be closed.  

Occupational Health

Annual leave carry over and buy back

Annual leave carry over and buy back (from 31 January 2022)

It is the Trust’s expectation that colleagues take all of their annual leave, where possible. Only where service need has meant you’ve been unable to take leave will the SOP apply. Please find a link to the Standard Operating Procedure that was revised on 20 January 2022. Please access the links by using Google Chrome.

To process these requests, we are reinstating the form on SharePoint in YourHR, Employee Lifecycle, and the aeroplane icon, for carry over/buy back of annual leave from 31 January 2022.

This must initially be completed by you as the person making the request for carry-over of annual leave. Your request must be submitted no later than close of play on 14 February 2022 - anything after this date may not be processed.

If you ask to carry over 75 hours (10 days), the option to request the Trust buy back up to 37.5 hours of your annual leave will automatically appear. You must complete this if you want the Trust to buy back up to 37.5 hours (5 days) over and above your 75 hours (10 days) carried over.

Your request will be sent to the Senior Approving Manager for your Division /Department. This will involve managers such as Associate Director of Strategic Operations/Deputy COO/COOs for clinical divisions and Director/Senior Manager for corporate services for review and will be approved or declined.

This must be completed by close of play 28 February 2022. Any applications submitted outside of these timescales will not be processed for approval.

Payment for buy back of annual leave will be made in March 2022 pay.

Annual leave, international travel and quarantine

Further information can be found on the Government website including the countries that fall into each category and the requirements.

Declaration of gifts and donations

Please remember that you should not approach anyone for donations, all donations or offers of support should be channelled through

NHS England has guidance interests (or conflicts of interest) that arise.

If you have no interests to declare - you have not received a donation, gift, hospitality or have a loyalty interest (such as a relative working at the Trust or a job or other interest outside of Mersey Care), you have to make a nil declaration.

Mersey Care My Declarations website. Your Mersey Care email address is your user name; there is a link on the sign in page to reset your password if you can’t remember it.

All interests should be declared within 28 days. If you have any questions or problems logging into the declaration system please email:

Any offers, if they cannot be politely refused, must be declared by staff who accepted them.

Enhanced safety, health and wellbeing review

Mersey Care has been supporting colleagues to undertake a risk assessment for vulnerable people, and / or an Enhanced Safety Assessment. To find out more follow this link.

Working at home guidance

Are you overwhelmed

Education and training arrangements from February 2022

Following consultation and in collaboration with the Divisional Tactical COVID and Strategic COVID Groups, all training that was affected by the postponement in January 2022 is to restart from 1 February 2022.

All face to face basic life support and intermediate life support sessions are to resume face to face. The interim measure of the eLearning packages will not be available from the start of February 2022.

All face to face moving and handling training is to resume as planned.

There are certain professional academic programmes, including apprenticeships, which will continue to be supported providing safe staffing levels can be maintained within clinical areas. Please speak to your manager for further guidance and advice.

If you have any questions or concerns, please contact the Learning and Development Team:

Induction programmes

All induction training for new starters remains unaffected with a blended approach of eLearning and face to face training, ensuring COVID safety measures are always in place. Arrangements will be constantly reviewed in line with existing business continuity plans and further communications issued as and when there are changes.

If you have any questions or concerns, please email: Queries

Mandatory training

The learning and development team has been working with subject matter experts and divisional leads to review and amend training plans to maintain compliance and to continue with training in line with Government guidance for COVID-19.

If you have any concerns, please discuss them with your manager and do not undertake any practices that you do not feel competent to perform. Any colleague who may have special requirements, or returning from long term sickness or maternity leave, who feel they may need face to face training please contact:

The Trust recognises the extreme pressures that staff are experiencing due to COVID-19. Senior management teams meet daily to review pressures across the system, constantly updating processes in order to sustain services to ensure staff are supported and patients are safe.

The majority of mandatory training can be completed online via e-learning and all staff, where possible, should be encouraged and supported to maintain their compliance as this remains a key Trust performance target. More detailed information is available in the online prospectus.


This year’s PACE Lite appraisal system has been adapted to enable managers to have a streamlined one to one meaningful conversation. 

In addition, this year’s process includes the opportunity to complete an enhanced safety, health and wellbeing review.

One of the most important aspects of appraisal is the opportunity to have time for the conversation. The impact of COVID-19 has meant some teams are struggling to do this. To assist, the decision has been taken to extend the 2020/21 PACE window by a further six months. 

Don’t forget to update your PACE profile with new details by opening your profile and clicking ‘Edit PACE Profile’. If you have any further queries, please contact:

Phone calls from Trust phones

Please remember that calls from Trust phones may sometimes show as ‘withheld number’. This includes calls from Occupational Health, HR or other teams who may be trying to contact you. If you are expecting a call, please answer the phone, or listen to your voicemail if you have a missed call.

Safe distancing

Please remind staff, service users, patients and visitors to maintain safe social distances. By continuing to maintain safe distancing between people, we can all help to reduce the transmission of COVID-19. 

If you’re in any doubt, please speak to your manager or if you have any questions contact: or call 0151 295 3036.

Guidance for those previously shielding and protecting people defined on medical grounds as extremely vulnerable

This governant guidance is for people in England who have been identified as clinically extremely vulnerable in relation to COVID-19.

Supporting our most vulnerable people (risk assessment)

Guidance for the risk assessment can be found here. (this link takes you to SOPs and Guidance can be found under 'G')

FAQs on arrangements for professionals are available on the Liverpool City Council website, to help you understand the new arrangements and support patients. You can direct patients to their local authority website for more information.