Immediate/Urgent health support – quick guide for managers

This guide purposes to support managers in knowing what to do when a colleague may be in need of urgent help to support their wellbeing. You can read the guide here.

Managers’ Mondays 

Occupational Health and Wellbeing Services' team of clinicians will be holding virtual drop in sessions every Monday from 14 August 2023, between 10am – 12pm to support informal managers queries.  These sessions will be run via Attend Anywhere and managers can log into the waiting room using this link. You can also read this guide for techinical support using the system.

Types of discussion/queries may include:

• Should I/how do I refer?
• What type of questions do I need to ask in the referral?
• How to get the best from a management referral
• What type of support is available from the service?
• Guidance to support the management of colleagues with health condition(s) such as the Equality Act, and workplace adjustments.

Calls will be taken on a first come, first served basis. 

Please note these sessions are for general discussions only not to advise on individual cases.

Management Referral Form

The Occupational Health and Wellbeing Service will now only accept Management Referrals via OPAS G2.  This can be accessed via the OPAS G2 icon on your desktop.

When using OPAS G2 for the first time you will need to insert your user name (which is your Mersey Care email address) and then select 'forgotten password'.  Follow the instructions in the email which will be sent to your Mersey Care email address to re-set your password then you will be able to make management referrals.  

For further guidance on how to make a referral in OPAS G2 please refer to the online training using the following link.

https://yourspace.merseycare.nhs.uk/trust-wide-news/civica-occupational-health-opas-g2

If you need help or support completing the online referral form or have any other queries or problems please contact the Occupational Health & Wellbeing Service on 01925 664010.

What to expect when referred to Occupational Health and Wellbeing services

For colleagues referred to Occupational Health by their manager, please read the What to Expect guide.

Mersey Care colleagues can request support and advice from the Occupational Health & Wellbeing Service through self referrals, which can be made for:

• Occupational Health advice
• Physiotherapy advice
• Night worker questionnaire
• Skin questionnaire
• Infection advice
• Health & Wellbing advice
• Gym induction

Self referrals are only accepted via OPAS G2 by clicking the link below and completing the relevant self referral form. 

https://merseycare.opasg2.com/selfreferral

You will receive an email with a one-time passcode and organsation passcode (O86438 - letter O) both of which should be inserted to gain access to the self referral questionnaires.  Once submitted the Occupational Health and Wellbeing Service will review your request and you will receive an email with the outcome.

If you require and further help or support completing your self referral form please contact the Occupational Health and Wellbeing Service on 01925 664010.

Physiotherapy

Please note that if you intend to self-refer to Physiotherapy, we are currently only able to accept referrals for the following reasons:

• Assessment linked to job role e.g. PSS
• Presenting injury / condition has been caused by work.

You can read more about this position in the recent Physiotherapy service update. 

Psychological Therapy

Self-referrals for access to psychological therapy should be made by contacting the Occupational Health and Wellbeing Service on 01925 664010 between 08;30 - 16:30 Monday to Friday (excluding bank holidays).  In times of high demand please could we ask you to leave a voicemail stating your name, contact details and reason for the call and one of our administrators will call you back.

We understand that reaching out for help and support can be daunting; our team are very experienced and access to the service is free and confidential.

IMPORTANT Information:

The Occupational Health & Wellbeing Service is going through change, therefore if the outcome your triage assessment recommends counselling,  we will add you to our current waiting list, however it is possible that we will contact you in the future about our new counselling employee assistance programme to advise you of the next steps around transfer/access at the time.

You can read more about our Psychological Therapy service here. 

Page last updated: 26 April 2024