Occupational Health and Wellbeing Services

Mersey Care aims to ensure that all staff are provided with an environment and opportunities that encourage and enable them to lead healthy lives and make choices that support their wellbeing.

Our Occupational Health and Wellbeing Service is an advisory in-house service for all staff. The service offers advice on how health can affect work and how work can affect health. It also advises on physical and mental health issues and develops programmes and initiatives to enrich wellbeing in the workplace.

The service is fully accredited with SEQOHS (Safe Effective Quality Occupational Health Service). You can also view the certificate and accreditation standards.

You can learn more about the role of an occupational health service here

Mersey Care's Occupational Health and Wellbeing Services include:

• Occupational Health

• Physiotherapy

• Psychological support and Counselling

• Health and Wellbeing- visit our Staff wellbeing hub.

The team operates out of two sites as per the table below:

Switch House site

Hollins Park site

Switch House

Ground Floor,  

Northern Perimeter Road,



L30 7PT

         01925 664 010   


Hollins Park House

Hollins Park

Hollins Lane




01925 664 010


You can find out about the referral process and what to do when urgent support is needed, by using the following accordions.

Immediate/Urgent health support – quick guide for managers

This guide purposes to support managers in knowing what to do when a colleague may be in need of urgent help to support their wellbeing. You can read the guide here.

Managers’ Mondays 

Occupational Health and Wellbeing Services' team of clinicians will be holding virtual drop in sessions every Monday from 14 August 2023, between 10am – 12pm to support informal managers queries.  These sessions will be run via Attend Anywhere and managers can log into the waiting room using this link. You can also read this guide for techinical support using the system.

Types of discussion/queries may include:

  • Should I/how do I refer?
  • What type of questions do I need to ask in the referral?
  • How to get the best from a management referral
  • What type of support is available from the service?
  • Guidance to support the management of colleagues with health condition(s) such as the Equality Act, and workplace adjustments.

Calls will be taken on a first come, first served basis. 

Please note these sessions are for general discussions only not to advise on individual cases.

Management Referral Form

Occupational Health and Wellbeing only accept Management Referrals from the Empactis - Employee Health Management System.


What to expect when referred to Occupational Health and Wellbeing services

For colleagues referred to Occupational Health by their manager, please read the What to Expect guide.

You can self-refer to Occupational Health by completing this form and sending to OHWB@Merseycare.nhs.uk. If you need any assistance in completing this form, please let us know on 01925 664010 or OHWB@Merseycare.nhs.uk

You can acces support for any of the following:

  • Occupational Health Advice
  • Physiotherapy
  • Psychological Therapy


Please note that if you intend to self-refer to Physiotherapy, we are currently only able to accept referrals for the following reasons:

  • Assessment linked to job role e.g. PSS
  • Presenting injury / condition has been caused by work.

You can read more about this position in the recent Physiotherapy service update

Psychological Therapy

If you intend to self-refer for Psychological Therapy, it is not essential to complete the above self-referral form. We understand that reaching out for help and support can be daunting. Our team are very experienced, and access to the service is free and confidential.

The best way is to call 01925 664010 and we can register your details and arrange an appropriate telephone assessment with you. Telephone calls are responded to 8.30am to 4:30pm, Monday to Friday (excluding bank holidays). In times of high demand, please could we ask you to leave a voicemail stating your name, contact details and reason for the call, and one of our administrators will call you back.

You can read more about our psychological therapy service here

Page last updated: 6 November 2023