Publish date: 13 February 2023
When using a Trust laptop, it is vital to connect to a reliable WiFi connection when available, rather than automatically connecting to the 4G Mobile SIM. The mobile 4G connection should only be used when Trust WiFi is unavailable. Failure to do so could result in poor network performance from the laptop.
If you have been off site and used the 4G Mobile Sim, please turn off your mobile data when returning to Trust premises. Please follow the below guidance or read our quick reference guide on how to do this.
Check Your Connection to WiFi
Click the WiFi icon on the bottom right taskbar. If the icon isn’t visible click on the small up arrow icon to show hidden icons.
The connection menu is displayed:
Check that a successful connection to a WiFi network has been detected. On a Trust site this will be called MCTWIFI or WirelessLAN.
The WiFi Tile should be blue, and the Mobile Tile should be greyed out.
If the WiFi Tile is greyed out, click on it to turn it on. If required, enter the WiFi password, the tile should turn blue and the WiFi shows as connected. If this remains greyed out, contact the IT Service Desk on 0151 296 7777 for assistance.
If the Mobile Tile is blue, click the Tile to turn off 4G to prevent it from connecting. Once greyed out 4G is turned off. Mobile can be re-enabled on demand by a user where WiFi is unavailable, click on the Mobile Tile to turn back on.