Publish date: 19 February 2025
We are carrying out an upgrade to the Care Identity Service (CIS) on Saturday, 22 February from 10am to 5pm.
The Care Identity Management (CIM) application will be unavailable throughout the upgrade period. Therefore, during this time, it will not be possible to perform user or position management, or smartcard operations such as issuance, cancellation, or renewal.
Additionally, the self-service smartcard unlock and Apply for Care ID services may also be unavailable.
CIS1 and CIS2 authentications and directory-based connections to CIS will be unaffected, and we are confident there will be no impact to customers other than the unavailability mentioned above