Publish date: 14 March 2022
Following our last update on 29 November 2021 regarding the progress made as part of the Benefits Realisation Programme, work has continued to ensure that the potential benefits for our patients, staff and other stakeholders are fully realised. Some key successes since the last update include:
QRVs accreditation and CQC quality improvement
Quality Review Visits (QRVs) form part of a three step quality and compliance model consisting of self assessment, QRV and Accreditation. They are part of the Trust’s plans for CQC preparedness. All 103 Mid Mersey Division teams have now had at least one QRV since joining the trust. The majority of these teams were rated overall as ‘Good’. Five teams have now received a second QRV, with three of these that previously received a ‘Requires Improvement’ rating now receiving a ‘Good’ or ‘Good+’ rating. Feedback from QRVs will be shared across the divisions and good practice will be celebrated. Any emerging issues and concerns will be taken forward via divisional performance and governance processes.
Life Rooms
It is widely recognised that social factors such as housing, education, employment and social connectivity have a significant impact on health and wellbeing. The Life Rooms Social Model of Health was designed with this in mind through side by side working with staff, service users, carers, volunteers and community partners. The service supports the prevention and population health agendas by activation through a three-pillar model; learning, social prescribing and community.
These services are available to anyone and currently operate from sites across Liverpool and Sefton. A pilot scheme is being rolled out across the Mid Mersey places (Halton, Knowsley, St Helens and Warrington) to extend the Life Rooms model. This is scheduled to be mobilised in mid-May 2022. Further updates will be provided on this exciting development.
Sharing learning from the Patient Access Programme
In keeping with our aim to share best practice and learning from the former North West Boroughs Healthcare (NWBH) and pre-acquisition Mersey Care, work continues to see how the Patient Access Programme (previously implemented in NWBH) can be implemented in the enlarged Mersey Care. The aim of the Patient Access Programme developed by NWBH was to reduce the length of time patients waited to be seen within its clinical services. In addition, the development of this programme was to ensure all patients were being monitored whilst within the Trust’s care and reduce the number of clinical errors. A strategic lead has been appointed to implement this and work has now commenced to review waiting times across the Trust.
If you have any questions about this work, please email: StrategicProgrammes