Publish date: 6 July 2021
Sent on behalf of Informatics Merseyside:
Dear colleague,
As you will be aware from recent updates, a significant piece of work has been underway to upgrade all Trust mailboxes to an online 'cloud' environment called Exchange Online.
The purpose of this upgrade was to move all colleagues to the same modern e-mail platform to improve collaboration and efficiency through the ability to share calendars across the Trust and work seamlessly with the latest version of Microsoft Office 365.
Prior to the upgrade, colleagues who had joined Mersey Care from a different organisation, because of a previous acquisition, were on a separate email system to the rest of the Trust. This made it difficult for calendars to be shared across teams and divisions.
Over recent months we have upgraded the Mid Mersey and Community divisions of the Trust along with some corporate teams, which collectively represent over half of the organisation. The final mailbox upgrade, which took place at the weekend, upgraded all remaining mailboxes totalling circa 6,000 users from across Local, Secure and Specialist Learning Disabilities and Corporate divisions.
This means that for the first time since Mersey Care’s first acquisition back in 2016, all 13,000+ Mersey Care colleagues are now on the same email platform and are able to share calendars seamlessly.
Whilst the upgrade was completed as planned, unfortunately some significant issues in the automatic creation of email profiles were experienced which meant that some colleagues were unable to access their emails and had to revert to using the Outlook Web Access (OWA) as an interim measure.
Work to resolve these issues has been treated with the highest priority and we apologise for any inconvenience this has caused.
Email access should now be restored but for those still experiencing an issue, please follow the steps outlined below in order to restore normal access to your emails. Guidance on how to share your calendars has also been provided below.
We thank you in advance for your support.
Guidance on accessing your emails
If you are still unable to access your emails from your computer as you would normally, please follow the steps below:
From your computer desktop, double click on the icon pictured right. This should recreate your email profile and enable access to Outlook- If the step above does not work, please access your emails using the Outlook Web Access. Enter your work email and password at sign in. You should then log this issue with the IT Service Desk using the Self Service Portal
- If you are unable to complete step 1 and you are also unable to access your emails using the Outlook Web Access, please contact your IT Service Desk by telephone on 0151 296 7777
Mobile device users
To access emails on your work mobile device (such as iPhone, iPad or Android device) you may need to install a new Microsoft Outlook app - please click here for guidance.
Colleagues with older iPhones/iPads that cannot upgrade to iOS 13 and above or Android 7 and above will not be able to install the Outlook app but will be able to access emails using the current email facility on your device. Please note that you may be prompted to enter your normal network login password.
If you are still unable to access your emails on your mobile device, please contact your IT Service Desk.
Guidance on sharing your calendar
Click here to read guidance on how to share your calendar with others