Publish date: 25 October 2021
Most of us have increased our use of digital tools for both patients and colleagues since the start of the COVID-19 pandemic, including the use of Attend Anywhere for patient consultations and Microsoft Teams for staff meetings.
There are huge benefits to using these new ways to connect and access services but we also need to make sure everyone’s needs are taken into account along with the challenges that technology can bring.
We know from a recent survey of service user experiences during the pandemic that only 67 percent of the nearly 800 people surveyed were confident about using a computer or mobile phone for an online consultation. It’s important we don’t inadvertently make it even harder to access our services for those service users who already experience the greatest health inequalities. We also need to ensure our staff have the skills and confidence they need to make the most of new digital technology.
To tackle these issues, a small working group has been formed, led by Louise Edwards, Executive Director of Strategy, which includes representatives from the clinical divisions, Centre for Perfect Care, digital team, Life Rooms and patient experience teams.
The group is looking to develop a clearer picture of the experience of service users and our staff when using digital tools and resources and put into place actions to improve access, experience and choice. They are currently looking at how to involve service users more directly in their work and would welcome any contributions from staff with an interest in digital inclusion.
For more information, please contact Helen Bennett, Deputy Director of Strategic Planning and Intelligence: helen