Publish date: 26 February 2024

All staff are reminded to refer any media enquiries through to the Trust’s Communications Team, who will deal with the request on your behalf.

Before any interview requests are granted, the Communications Team must also get permission in advance from NHS England at regional and national level as the NHS is still regarded as being at a Level Three incident level following the COVID-19 pandemic.

You can contact our communications team on 0151 471 2336 during normal working hours.

Outside the hours of 9.00am to 5.00pm, dial '0' for switchboard who will put you in contact with communications on call staff. 

  • Please refer all media queries to the communications team by dialling switchboard via ‘0’. Please do not engage with anyone from the press about Trust business. Journalists may try to contact you through your department or personally on social media if your profile says you are a member of staff
  • If you are unsure or suspect anyone’s motives ask for more information and seek advice from the communications team and your line manager
  • Please be aware of media interest on social media; this includes with friends and family even in private chat environments. This is for your own benefit as anything published on social media could be shared in the public domain as coming from an employee.

The communications team has put together a guide for staff with hints, tips and guidance on best practice.

If you are contacted by a journalist via social media or want to contact the communications team for general advice, please email: communications@merseycare.nhs.uk.

Read the social media guide here