Publish date: 5 July 2022
May's Employee of the Month winner is Abdullah Izzidien from the Unscheduled and Intermediate Care Team. Abdullah was nominated by Line Manager Amy McDonald for the value of Continuous Improvement.
"Abs worked extremely hard during a pressured time, staffing was limited, and Abs was acting in an acting up position as team lead for the community therapy team. Original QRV score - requires improvement, Abs followed the action plan, creating new actions and plans to support the team and service. Abs has received his review today - Good Plus! Alongside the QRV prep and assessment, Abs has remained a pillar of support to the team and senior management. Although Abs remains in a fixed term role, his dedication has not altered throughout this difficult time.
Staff feel valued and appreciated now being recognised for their hard work, this impacts patient experience as the actions from the QRV have been implemented reducing waiting times and patient access. Community therapy receiving Good Plus will hopefully improve other teams and services under the same portfolio working alongside Abs and reviewing his work and action plans to achieve this result. This result will create a basis for a CQC assessment and hopefully provide the team and management with the confidence that this result can be achieved again."
May's Team of the Month winner is Walk in Centres - Community Services. The teams were nominated by Jessica Doherty for the value of Accountability.
Within the last twelve months Merseycare Walk-in Centres have welcomed four sites previously under the umbrella of North West Boroughs Trust. Anyone who has previously worked within a "merge" will be able to understand the challenges that come with this however walk-in centres colleagues have done so at a time of a pandemic and when there are significant pressures in other areas of the health system. One of the challenges that walk-in colleagues have had is an increased number of delays in ambulances. Colleagues have been offering care to patients who would usually not spend long periods awaiting an ambulance. I believe that this demonstrates continuous improvement and accountability.
- A very young baby suffering sepsis. Walk-in centre staff used their professional skills to communicate urgency to ambulance colleagues who modified response time. This baby was taken straight to resus and potentially could have been dangerously ill without their support.
- A middle aged man who was correctly identified as having had a stroke. Emergency care provided on arrival to hospital. Potential that there may have been further health implications without walk-in centre support.
- A child who had been seen by external colleagues and given a headache diagnosis. Walk-in centre colleagues respected the previous diagnosis but used clinical skills to identify potentially there were other concerns. This child was later diagnosed with a brain tumour.
All ambulance delays are reviewed by senior colleagues and every week compliments are sent to staff for their clinical skills and for going above and beyond. I believe that all 8 sites deserve to be recognised as team of the month.