Publish date: 9 June 2021
As part of the migration onto the Mersey Care email system, it was planned for all existing meeting appointments created in @nwbh.nhs.uk email accounts before 1 June to be transferred across to your new @merseycare.nhs.uk accounts. Unfortunately, it has not been possible to move all appointments, which means some users are having problems accessing some Teams meetings arranged before 1 June.
If this is affecting you, to prevent any issues accessing future Teams meetings, it is recommended that meetings created using your old @nwbh.nhs.uk email account before 1 June are deleted and replaced with a new invite and Teams link from your @merseycare.nhs.uk account.
Before you do this, please make sure you have logged out of Teams and logged back in using your @merseycare.nhs.uk email address. Instructions are available to help with this.