The system upgrade is planned to start from 5am on Tuesday 13 May and is expected to be completed by 10am on Tuesday 13 May. The upgrade aims to resolve a number of bug fixes ensuring a smoother and more efficient user experience. During this time Rio will be unavailable.
You should read the important information below about what you need to do to prepare for the Rio system upgrade and the business continuity arrangements in place while the system is unavailable.
During downtime
It is essential that you have saved your work and logged out of Rio before 5am on Tuesday, 13 May 2025. Any users still logged in will be automatically logged off, which could result in lost work.
From 5am until 10am on Tuesday, 13 May the system will be unavailable for use. Please record any patient information and activity on paper for entry into Rio once the system is available.
Beacon – the business continuity solution
Beacon is a read-only business continuity solution that has been built for use whilst Rio is unavailable.
The tool will provide access to essential patient information to allow services to continue to function without a clinical system. It is not intended to provide the full electronic patient record or replace the functionalities found within Rio. Beacon will retain the past three months of clinical documentation and progress notes.
Beacon will be made available for use from 5am until 10am on Tuesday, 13 May during the period of downtime.
You will be advised when Beacon has been made live and the link to the Beacon application will be sent out within an IT Service Desk notification.
To access the eLearning and for further information about Beacon, please visit the Digital Zone on YourSpace.
Planned admissions
If you are aware of any planned admissions to wards during the downtime period, please review your patient history prior to the system being taken offline and print and prepare admission assessments as required.
If you require any documentation that precedes this then this must be printed in advance of the planned downtime.
NEWS2
All wards and community nursing teams using NEWS2 have a stock of paper forms. Any paper NEWS2 charts used can then be scanned into Rio using the naming convention NEWS2 chart. As soon as the system is available, electronic NEWS2 forms must be completed for those who have scored 3 in a single parameter or a total of 5 or more and added to the electronic form. No other retrospective recording is required.
EPMA
Any new inpatient admissions or bed moves during the period of downtime need to be completed manually on EPMA.
Supportive Observations
Any wards using Supportive Observations on Rio will need to record on paper.